Summary
Overview
Work History
Skills
Timeline
Generic

Judy Martin

Mount Evelyn,VIC

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations

. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

31
31
years of professional experience

Work History

Customer Service Manager

Woolworths Group
03.1993 - Current
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Skills

  • Technical Support
  • Training and mentoring
  • Staffing coordination
  • Quality Assurance
  • Talent Development
  • Report Preparation
  • Handling Escalations
  • Workflow Management
  • Audit Support
  • Complaint resolution
  • Schedule Management
  • Feedback collection
  • Workforce Management
  • Continuous Improvement
  • Skilled trainer
  • Time Management
  • Staff Training
  • Administrative Support
  • Exceptional telephone etiquette
  • Excellent time management skills
  • Cash Handling
  • Customer Relations
  • New Hire Training
  • Loss Prevention
  • Staff Management
  • Customer-focused
  • Inter-department collaboration
  • Employee Scheduling
  • Budgeting and reporting
  • Positive and Constructive Feedback
  • Team Building and Leadership
  • Staff education and training
  • Decision-Making
  • Customer Retention

Timeline

Customer Service Manager

Woolworths Group
03.1993 - Current

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Judy Martin