Judy Martin
Sales and Customer Service
Melbourne,VIC
Overview
10
10
years of professional experience
Work History
Wellness Consultant - Casual
Olympia
09.2024 - 04.2025
- Delivered exceptional customer service and product expertise through inbound and outbound communication.
- Engaged with customers to assess needs, providing tailored product recommendations.
- Processed transactions, ensuring accuracy and efficiency, while maintaining a clean and organized environment.
- Managed customer relationships, supporting post-purchase inquiries and product education.
Customer Service Administrator
Building Product Supply
Port Melbourne, Victoria
08.2023 - 06.2024
- Delivered comprehensive administrative and customer service support, including answering inquiries, processing orders, and coordinating deliveries.
- Managed customer communication via phone and email, ensuring timely and effective responses.
- Utilized Pronto software to process sales orders, generate invoices, and maintain accurate records.
- Provided critical support to the transport and procurement teams for the allocation of materials.
FF&E Estimator
Harvey Norman Commercial Victoria
Port Melbourne, Victoria
03.2022 - 07.2023
- Managed inbound and outbound communication with clients, providing quotes and product specifications.
- Supported sales teams by processing orders and coordinating deliveries while ensuring customer satisfaction.
- Maintained strong product knowledge and professional relationships with clients to ensure repeat business.
- Managed a range of customer inquiries and provided prompt resolutions, contributing to sales growth.
Showroom Expert
Winning Appliances
Richmond, Melbourne
01.2020 - 11.2021
- Engaged with architects, designers, and builders to provide tailored solutions, fostering strong relationships.
- Delivered exceptional customer service through daily CRM updates, in-person consultations, and follow-ups via email and phone.
- Demonstrated product features and benefits to customers, driving sales and project success.
- Actively participated in daily product training via Zoom and supported colleagues with customer inquiries.
Customer Development Executive
First Choice Warehouse
Blackburn, Victoria
12.2018 - 12.2019
- Exceeded sales targets through consultative selling and excellent customer service.
- Handled service requests, generated leads, and maintained a high level of customer satisfaction.
- Assisted with the training of new staff and the development of sales processes to improve efficiency.
- Contributed to achieving the store's #1 sales ranking in Q1 2019, significantly boosting sales performance.
Timeline
Wellness Consultant - Casual
Olympia
09.2024 - 04.2025
Customer Service Administrator
Building Product Supply
08.2023 - 06.2024
FF&E Estimator
Harvey Norman Commercial Victoria
03.2022 - 07.2023
Showroom Expert
Winning Appliances
01.2020 - 11.2021
Customer Development Executive
First Choice Warehouse
12.2018 - 12.2019
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