Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
References
Timeline
Generic

Judy Ramsay

Taylors Hill,Australia

Summary

Dedicated professional with a strong focus on customer service and teamwork. Demonstrates exceptional organizational skills and a proactive approach to tasks. Quick learner with the ability to adapt to new challenges efficiently.

Overview

30
30
years of professional experience

Work History

Casual Sales Assistant

Sussan Watergardens
, VIC
10.2023 - Current
  • Friendly and professional retail assistant dedicated to delivering excellent customer service.
  • Assist and advising customers individually on products tailored to specific needs.
  • Facilitate resolution of issues that arise while meeting store targets in a fast-paced environment.
  • Collaborated with team members to ensure a positive shopping experience.
  • Work within the team to make store targets..
  • The ability to sell product and resolve customer enquiries.
  • Processed sales transactions efficiently and accurately at the register.
  • Assisted customers with returns, exchanges and refunds.
  • Open and Close POS system.
  • Supervise operations and manage team
  • Assist with restocking and merchandising.
  • Maintaining a clean and organised store.

Hair Assistant

Front Cover Hair Salon
Taylors Hill
01.2022 - 04.2025
  • Engages with customers while providing hair washing and color assistance
  • Providing exceptional customer service, facilitating management of a busy salon schedule and preparing customers for appointments swiftly and effectively.
  • Washing Hair and attending to client’s hair needs.
  • Answering the salon phone and making appointments.
  • Assisting in salon cleanliness while fostering friendly interactions with customers.
  • Processing transactions
  • Coordinating efforts to enhance client happiness
  • Building relationships with customers

Administration/Receptionist and Accounts

T.R Concreters
Keilor Downs
01.2012 - 01.2023
  • Administer company financial functions through efficient payroll processing and tax form submission.
  • Facilitate efficient business operations by monitoring emails and phone calls
  • Maintaining good communication with management and team members.
  • File tax forms including GST and BAS
  • Create and forward invoices and quotes
  • Reconciling accounts and ensuring accurate documentation of invoices and receiptss
  • Address account and invoice inquiries promptly
  • Building effective rapport with management and team members
  • Provided administrative support such as photocopying, faxing, scanning, mailing, and other related tasks.
  • Maintained an organized filing system for documents and records.
  • Changed the banking payment process to internet banking.
  • Changed company software to online

Credit Management and CLS Support

ANZ Bank
Richmond
06.2006 - 10.2007
  • Monitoring of various queue by regularly checking, releasing and verifying and processing payments to meet deadlines.
  • Promptly addressing issues with international and internal clients via email or phone.
  • Meeting deadlines daily by monitoring queues
  • Assisting customer with queries
  • Working closely with team to meet deadlines
  • Meeting deadlines daily
  • Maintain relationships with customers
  • Achieving set targets and KRA

Senior Team Member

ANZ Bank
Richmond
05.2000 - 06.2006
  • Working with the team to monitor and prioritising of the work flow.
  • Verify and validate queue payment by the team.
  • Respond to customer enquiries.
  • Monitor and control workflow
  • Assist in customer enquiries
  • Achieve set targets and KRA
  • Working as a team to meet work deadlines
  • Developing and maintaining excellent relationship with customers.

Team Member

ANZ Bank
Melbourne
09.1998 - 05.2000
  • Examination of payment and payment processing.
  • Monitoring and clearance of payments.
  • Entering and processing data accurately within the set time frame
  • Meeting deadlines daily

Data Input Operator and Inward Cash Letters Clerk

ANZ Bank
Melbourne
02.1996 - 09.1997
  • Input telegraphic transfers and cash letters.
  • Processing of inward cash letters by overseas correspondent to credit Australian dollar accounts.
  • Entering data accurately and within deadlines.
  • Reconcile and balance managers account daily
  • Work well to achieve deadline daily within the team
  • Achieved set goals to meet KPI targets

Education

Completion of VCE -

Kings Park Secondary School
Kings Park

Skills

  • Customer Focused
  • Customer service
  • Excellent Time Management
  • Proactive work ethic
  • Strong attention to detail
  • Clear communication skills
  • Work Well in a Team Environment

Hobbies and Interests

  • Reading
  • Exercising
  • Essential Oils
  • Travelling

References

  • Marina, Sussan, 0411 495 224
  • Melissa, Sussan, 0421 338 558
  • Diane, Sussan, 0438 055 161
  • Dorothy, Front Cover, 0421 599 891
  • Tony, T.R Concreters, 0417 525 113

References

References available upon request.

Timeline

Casual Sales Assistant

Sussan Watergardens
10.2023 - Current

Hair Assistant

Front Cover Hair Salon
01.2022 - 04.2025

Administration/Receptionist and Accounts

T.R Concreters
01.2012 - 01.2023

Credit Management and CLS Support

ANZ Bank
06.2006 - 10.2007

Senior Team Member

ANZ Bank
05.2000 - 06.2006

Team Member

ANZ Bank
09.1998 - 05.2000

Data Input Operator and Inward Cash Letters Clerk

ANZ Bank
02.1996 - 09.1997

Completion of VCE -

Kings Park Secondary School

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