Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Judy Ulugia

Judy Ulugia

Melbourne,Vic

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience
1
1
Certification

Work History

New Homes Sales Specialist

IBuildNew
05.2016 - Current
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Developed new business and managed new and existing clients.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.

New Home Sales Consultant

Metricon Homes Head Office
03.2011 - 08.2015
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Developed and implemented marketing strategies to maximize sales and attract new clients.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Developed new business and managed new and existing clients.

Home Loan Specialist

National Australia Bank
03.2002 - 03.2011
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Worked with underwriters to fix application problems and resolve issues.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Explained different types of loans pertaining to client situations.
  • Checked loan documents for accuracy prior to closing.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Fielded customer complaints and provided solutions.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers with completing loan applications and other paperwork.
  • Explained very technical financial information to applicants in easy to understand language.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Identified opportunities to cross-sell and upsell loan products to customers.

Education

No Degree - Customer Service Management

Metricon Homes
Mount Waverley, VIC
07.2014

Skills

  • Sales Strategy
  • Customer Relationship Management
  • Appointment Coordination
  • Customer Service
  • Relationship Selling
  • Paperwork Processing
  • Product Recommendations
  • Lead Generation
  • Sales Pipeline Management
  • Attention to Detail
  • Analytical and Logical Thinking
  • Adaptability and Flexibility
  • Client Relations
  • Property Advice
  • Sales Promotion
  • Financial History Review
  • Problem-Solving

Accomplishments

Gained multiple 5 star reviews for iBuildNew from customers which I've serviced.

Customer Service of the Year Award 2022

Certification

  • Customer Service of the Year Reward

Languages

Samoan
Native or Bilingual

Timeline

New Homes Sales Specialist

IBuildNew
05.2016 - Current

New Home Sales Consultant

Metricon Homes Head Office
03.2011 - 08.2015

Home Loan Specialist

National Australia Bank
03.2002 - 03.2011

No Degree - Customer Service Management

Metricon Homes

Similar Profiles

CREATE PROFILE
Judy Ulugia