Judy Ulugia
Melbourne,Vic
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
New Homes Sales Specialist
IBuildNew
05.2016 - Current
- Reviewed and executed confidential documents, contracts and disclosures.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed new business and managed new and existing clients.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
New Home Sales Consultant
Metricon Homes Head Office
03.2011 - 08.2015
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Developed new business and managed new and existing clients.
Home Loan Specialist
National Australia Bank
03.2002 - 03.2011
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Explained different types of loans pertaining to client situations.
- Checked loan documents for accuracy prior to closing.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Fielded customer complaints and provided solutions.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Identified opportunities to cross-sell and upsell loan products to customers.
Education
No Degree - Customer Service Management
Metricon Homes
Mount Waverley, VIC07.2014
Skills
- Sales Strategy
- Customer Relationship Management
- Appointment Coordination
- Customer Service
- Relationship Selling
- Paperwork Processing
- Product Recommendations
- Lead Generation
- Sales Pipeline Management
- Attention to Detail
- Analytical and Logical Thinking
- Adaptability and Flexibility
- Client Relations
- Property Advice
- Sales Promotion
- Financial History Review
- Problem-Solving
Accomplishments
Gained multiple 5 star reviews for iBuildNew from customers which I've serviced.
Customer Service of the Year Award 2022
Certification
- Customer Service of the Year Reward
Languages
Samoan
Native or Bilingual
Timeline
New Homes Sales Specialist
IBuildNew
05.2016 - Current
New Home Sales Consultant
Metricon Homes Head Office
03.2011 - 08.2015
Home Loan Specialist
National Australia Bank
03.2002 - 03.2011
No Degree - Customer Service Management
Metricon Homes