Judy Zheng
Summary
Three year's experience in a customer-focused environment. Providing excellent customer service with patience and enthusiasm. Team-oriented and focused on supporting others, dedicated and committed to becoming a dependable and valuable team member.
Overview
2
2
years of professional experience
Work History
Casual Team Member
McDonald's
01.2023 - 04.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
Consulting Intern
De Bortoli
07.2022 - 11.2022
- Gathered and analyzed data to translate into meaningful insights.
- Scheduled and coordinated client meetings to discuss project updates and issues.
- Developed customized presentation materials and managed performance measurements.
- Determined and evaluated gaps in business processes using tailored assessments.
Barista
Teaspira
04.2021 - 05.2022
- Prepared and served coffee, tea and souffles.
- Educated customers on beverage menu items and provided samples of tea to increase sales.
- Described menu items to customers and suggested products based on stated preferences.
- Assisted in designing new recipes and presentations for specialty souffles and beverages.
Overseas Operation Intern
Mobvista
11.2021 - 03.2022
- Integrated global creative contents and social media platform resources.
- Found Youtubers and KOLs who matched the brand positioning and invited to collaborate.
- Verified and sorted the project orders from the suppliers.
- Assisted with script translation and proofreading.
Education
Graduate Diploma - Early Childhood Education
Swinburne University of Technology
Melbourne, VIC10.2024
Bachelor of Commerce - Marketing
University of Melbourne
Parkville, Melbourne07.2023
Skills
- Quality Customer Service
- Enthusiastic and friendly
- Fluent in Mandarin and English
- Fast learner
- Brand awareness
- Teamwork and Collaboration
Timeline
Casual Team Member
McDonald's
01.2023 - 04.2023
Consulting Intern
De Bortoli
07.2022 - 11.2022
Overseas Operation Intern
Mobvista
11.2021 - 03.2022
Barista
Teaspira
04.2021 - 05.2022
Graduate Diploma - Early Childhood Education
Swinburne University of Technology
Bachelor of Commerce - Marketing
University of Melbourne
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