Summary
Overview
Work History
Education
Skills
References
Timeline
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Juele Pagán

Townsville,Q

Summary

Dedicated team member providing exceptional customer service through active listening and problem solving. Focused and versatile professional with undeniable talents in customer service, team work and leadership. Multi-tasker dedicated to engagement and customer retention. Works great under pressure.

Overview

7
7
years of professional experience

Work History

Event Coordinator

Padlock Peeps
06.2023 - Current
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Coordinated travel and accommodations for event attendees.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Trained and supervised event staff to complete tasks on time.
  • Communicated with catering, lighting and sound staff to obtain price quotes.

Boost Juice Castletown

Angela & Lindsey McDonald
09.2016 - Current
  • Maintaining tolerance and tact when dealing with challenging customers
  • Working in a shopping centre encourages the building of positive relationships with regulars and fellow centre workers; one of the most fulfilling aspects of the job.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Assisted management with inventory control tasks such as tracking usage rates and identifying trends to help minimize waste and costs.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
  • Promoted specials and upsold menu items, resulting in increased sales revenue for the business.
  • Delivered exceptional service as illustrated through multiple positive reviews.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Strictly abided by food health and safety guidelines to provide safe product for consumption
  • Trained newly hired employees on routine tasks and customer service.

Casual Retail Staff

Universal Store
10.2019 - 02.2024
  • Gained strong leadership skills by managing projects from start to finish.
  • Paid attention to detail while completing assignments.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Gained extensive knowledge in products with ability to inform customer clearly and concisely.

JAM Corner

Matt Merrin
09.2020 - 01.2023
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options based on clientele
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Essentially Fresh

Michel Flores
08.2018 - 08.2019
  • Duties: Deli worker, kitchen hand, barista, catering & wait staff
  • Adhered to strict food hygiene practices while handling raw materials, preventing cross-contamination incidents within the kitchen environment.
  • Provided backup support to other team members as needed during peak operational hours or staff absences.
  • Contributed to waste reduction efforts by properly storing perishable items and portioning ingredients according to guidelines provided by management.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Monitored food temperature, discarding items not stored correctly.
  • Stocked inventory accurately and efficiently, ensuring adequate supplies were available for daily operations.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Provided professional services and support in a dynamic work environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Education

Certificate III Music Industry

Townsville Creative Technology College
10.2022

High School Diploma -

Pimlico State High School
Pimlico, QLD
12.2020

Skills

  • Up-selling abilities
  • Data Entry
  • Product Sales
  • Understanding Customer Needs
  • Product Recommendations
  • Money handling abilities
  • Quality Control
  • Customer Service

References

References available upon request.

Timeline

Event Coordinator

Padlock Peeps
06.2023 - Current

JAM Corner

Matt Merrin
09.2020 - 01.2023

Casual Retail Staff

Universal Store
10.2019 - 02.2024

Essentially Fresh

Michel Flores
08.2018 - 08.2019

Boost Juice Castletown

Angela & Lindsey McDonald
09.2016 - Current

Certificate III Music Industry

Townsville Creative Technology College

High School Diploma -

Pimlico State High School

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