Summary
Overview
Work History
Education
Skills
Phone
Timeline
Generic

Jueqi Ma

Bruce,Australian Capital Territory

Summary

Outgoing Waitress offering extensive knowledge of hospitality etiquette and superior customer service. Organised, independent professional offering 4 years’ experience in the food service industry. Detail-orientated with strong time management skills and ability to learn new tasks quickly. Dedicated worker who tries to identify and address customer requirements in a friendly and courteous manner at all times. Also under childcare have provided my commitment to offering a safe and loving environment for children and toddlers in which they can flourish. Successful investment banking professional with history of bringing about exceptional results in high-volume environments with demanding objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Bank Officer

Bank Of China
04.2021 - 05.2022
  • Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
  • Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
  • Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
  • Developed strong relationships with clients, resulting in increased business and referrals.

Childcare Educator

Weston Creek Community Service
06.2016
  • Incorporated art activities to encourage creativity and expression
  • Disciplined children and recommended other measures to correct behaviour
  • Led developmentally appropriate activities for children
  • Supervised free play, outside play and learning and developmental activities
  • Escorted children on outings and trips
  • Read stories to the children and taught them painting, drawing and crafts

Waitress and casher

Bashan civic
04.2020 - 02.2021
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Promptly served all food courses to guests
  • Answered questions about menu selections and made recommendations when requested
  • Regularly checked on guests to ensure satisfaction with each food course and beverages
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas, and service refrigerators
  • Maintained organized and restaurant
  • Managed collection of money and inputting into register/POS

Reception and waitress

Burns club -star buffet
12.2019 - 03.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Bachelor of Commerce - Commerce And Finance

University of Canberra
Canberra, ACT
07.2025

Skills

  • Point of Sale (POS) system operation
  • Works well under pressure
  • Clean and neat
  • Upbeat, outgoing and positive
  • Exceptional interpersonal skills
  • Highly responsible and reliable
  • Active Listener
  • Organised
  • Communication - Written and Oral
  • Excellent in customer service

Phone

02 6288-2418, 0449653503

Timeline

Bank Officer

Bank Of China
04.2021 - 05.2022

Waitress and casher

Bashan civic
04.2020 - 02.2021

Reception and waitress

Burns club -star buffet
12.2019 - 03.2020

Childcare Educator

Weston Creek Community Service
06.2016

Bachelor of Commerce - Commerce And Finance

University of Canberra
Jueqi Ma