Jugraj Singh
Melbourne,VIC
Summary
Experienced Front Desk Supervisor with background in coordinating daily operations and managing staff. Possess strong leadership skills, ability to multitask effectively, and commitment to providing exceptional customer service. Previous roles noted for improvements in efficiency and guest satisfaction through proactive problem-solving and communication strategies.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Crown Plaza
Melbourne, Melbourne
08.2024 - Current
- Provided support to guests with check-in and check-out procedures.
- Ensured that all safety regulations were followed at all times.
- Tracked inventory of supplies needed for the front desk area.
- Conducted regular performance evaluations of front desk staff members.
Customer Service Representative
Pullman hotels
Melbourne, Victoria
07.2020 - 07.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Representative
Grand Hyatt
Melbourne, Victoria
02.2018 - 04.2020
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
Education
MBA - Masters of Business administration
Federation University Australia
VIC01-2021
Hospitality And Tourism Management
Bachelor's of Hospitality And Tourism Management
Melbourne, VIC10-2018
High School Diploma -
South Bank Institute of TAFE
Brisbane, QLD06-2016
Skills
- Guest services
- Check-in procedures
- Inventory management
- Staff training
- Safety compliance
- Customer relationship management
- Problem resolution
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
punk
Native/ Bilingual
References
References available upon request.
Timeline
Front Desk Supervisor
Crown Plaza
08.2024 - Current
Customer Service Representative
Pullman hotels
07.2020 - 07.2024
Customer Service Representative
Grand Hyatt
02.2018 - 04.2020
MBA - Masters of Business administration
Federation University Australia
Hospitality And Tourism Management
Bachelor's of Hospitality And Tourism Management
High School Diploma -
South Bank Institute of TAFE