Juhyun Lee
GoldCoast,QLD
Summary
Efficient Ticketing Resolution Assistant in fast-paced environments. Reliable team member with adaptability and situational awareness- supporting team members after identifying deficiencies. Established methods for streamlining ticket sales and cashier operations. Passion for events operation. Dynamic leader in fast-paced restaurant settings with natural skill for customer service.
Overview
1
1
year of professional experience
Work History
Ticketing Resolution Assistant
FIFA Women's World Cup Australia
07.2023 - Current
- Resolving any ticketing issues such as lost, damaged, and stolen tickets
- Providing well-mannered customer service
- Dealing with technical issues on the ticketing application
- Dealing with customer claims
Food & Beverage attendant
The Star in Gold Coast
01.2023 - 07.2023
- Responsibilities
- Managing reservations
- Helping customers to identify their needs
- Complaint handling
- Reporting issues to supervisors
Intern (Sponsorship Management Assistant)
The Club and Community Collective, TCACC
03.2023 - 06.2023
- Managing projects that local sports organisations required
- Maintaining relationships between local clubs and businesses
- Reporting key updates to supervisor with Microsoft Word and Excel tools
- Promoted two local businesses for two different sporting organisations
Education
Bachelor of Business - Sport Management
Griffith University
GoldCoast07.2023
Skills
- Teamwork
- Conflict Resolution
- High-Volume Environments
- Customer Satisfaction
- Ticket Management
- Ticket Selling
- POS Transactions
- Customer Seating
- Customer Deliveries
- Complaint Handling
- Business Development and Planning
- Professional Relationships
- Project Strategy
Timeline
Ticketing Resolution Assistant
FIFA Women's World Cup Australia
07.2023 - Current
Intern (Sponsorship Management Assistant)
The Club and Community Collective, TCACC
03.2023 - 06.2023
Food & Beverage attendant
The Star in Gold Coast
01.2023 - 07.2023
Bachelor of Business - Sport Management
Griffith University
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