Juiel Thompson
Perth
Summary
Reliable and people-focused professional with experience supporting individuals to navigate services, manage ongoing needs, and achieve practical goals. Known for building trust, communicating clearly, and working effectively with diverse people and teams. Highly organised, adaptable, and solution-oriented, with a strong ability to manage competing priorities, maintain accurate records, and follow through. Brings a calm, compassionate approach while delivering consistent, professional results in fast-paced and changing environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Whanau Ora Worker
Raukawa Charitable Trust
Tokoroa
09.2025 - 01.2026
Family Support Worker
Tokoroa Council of Social Services
Tokoroa
11.2023 - 09.2025
- Supported families in accessing community resources and services.
- Facilitated communication between clients and social service agencies.
- Developed tailored support plans for individual family needs.
- Coordinated referrals to mental health and counseling services.
- Assisted families in crisis management and conflict resolution.
- Collaborated with community organizations to enhance service delivery.
- Participated in team meetings with social workers, therapists, and probation officers.
- Provided counseling and support to families in crisis situations.
- Facilitated home visits to assess the safety of a family's environment.
- Conducted assessments of family needs and developed individualized service plans.
Reservations Supervisor
Tamanu Beach Resort
12.2021 - 03.2023
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Communicated best practices among on-site and external personnel to align efforts and goals.
Paint Expert
Bunnings Trade
04.2020 - 04.2021
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Used coordination and planning skills to achieve results according to schedule.
- Eliminated downtime and maximized revenue by providing top project quality control.
Cashier
Tokoroa Mc Donalds
12.2018 - 12.2019
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted over 50 patients per day.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Receptionist
Tamanu Beach Resort
07.2017 - 12.2018
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Education
Bachelor's of Social Science - Pacific And Indigenous Studies
University of Waikato
Hamilton, WKONCEA Level 3 Endorsed With Excellence -
Forest View High School
Araura College
Aitutaki, Cook IslandsSkills
- Paint stripping expertise
- Painting expertise
- Home health care expertise
- Cash Handling
- Honest and Ethical
- Confident and skilled in managing and leading a large team and getting the best from them
- Training new Staff
- Sales and Customer Service Experience
- Initiative and ability to take responsibility, make decisions and achieve good results
- Planning, organising and time management
Interpersonal
Personal Management
- Pays attention to details
- Experience in implementing branding and advertising
- Fluent in English, Cook Islands Maori & Te Reo Māori (Bilingual)
- Strong level of verbal and written communication skills, demonstrated in current and past employment
- Fluent in both English and Cooks Islands Maori – Bilingual
- Keeping up to date with technology and dedicated to working in any chosen industry
- Administration skills and experience developed in employment
- Physically active and healthy
- Multitasking and Prioritization
- Computer Proficiency
Communication
Practical
Certification
Full Drivers Licence- C Class License
Timeline
Whanau Ora Worker
Raukawa Charitable Trust
09.2025 - 01.2026
Family Support Worker
Tokoroa Council of Social Services
11.2023 - 09.2025
Reservations Supervisor
Tamanu Beach Resort
12.2021 - 03.2023
Paint Expert
Bunnings Trade
04.2020 - 04.2021
Cashier
Tokoroa Mc Donalds
12.2018 - 12.2019
Receptionist
Tamanu Beach Resort
07.2017 - 12.2018
Bachelor's of Social Science - Pacific And Indigenous Studies
University of Waikato
NCEA Level 3 Endorsed With Excellence -
Forest View High School
Araura College