Jule-Eve Hoffmann
Melbourne,VIC
Summary
Seven years of customer service experience focused on delivering exceptional customer experiences with empathy and adaptability. Proven ability to thrive in fast-paced environments, utilizing clear communication and quick thinking to resolve issues effectively. Bilingual in English and German, successfully engaging with multicultural teams and diverse customer bases. Committed to continuous improvement through constructive feedback, fostering collaboration and resilience in team settings.
Overview
7
7
years of professional experience
Work History
Brand Copywriter
ChiChi Agency
Berlin, Berlin
01.2025 - Current
- Crafted compelling brand stories through engaging Instagram captions for various cafes and restaurants.
- Managed content creation and feed organization to ensure cohesive brand presence.
- Participated in photo shoots to capture authentic imagery for social media.
- Monitored current trends to inform content strategy and enhance audience engagement.
Customer Experience Advisor
MPB GmbH
Berlin, Berlin
11.2023 - 10.2025
- Created and managed customer orders to ensure timely fulfillment.
- Provided support via phone, chat, and email for customer inquiries.
- Analyzed and optimized AI implementation to enhance operational efficiency.
- Managed escalation processes to resolve issues effectively.
- Oversaw supplier and warehouse management to maintain inventory levels.
Barista
Calm Coffee
Berlin, Berlin
02.2022 - 03.2025
- Prepared beverages and meals, ensuring adherence to quality standards.
- Conducted inventory checks to maintain optimal stock levels.
- Provided exceptional customer service to enhance client satisfaction.
- Managed team operations, fostering collaboration and efficiency.
Callcenter Agent
Direct Result Marketing
01.2023 - 11.2023
- Conducted security checks and verified IDs to ensure maximum safety for both parties.
- Performed data checks to enhance security measures and mitigate risks.
- Managed customer service inquiries to maintain high satisfaction levels.
- Oversaw membership management processes to ensure accurate records and member engagement.
Sales assistant/customer care agent
SMILIKE GmbH
Berlin
12.2022 - 10.2023
- Facilitated customer readiness for appointments through effective greetings and preparation.
- Provided comprehensive support via email, phone, chat, and app to address inquiries.
- Documented treatment processes meticulously, ensuring detailed records of each step.
- Managed inventory and established communication channels between business partners.
- Guided customers through treatment options, contracts, and answered questions effectively.
Sales Assistant
SNIPES SE
Kaiserslautern
11.2021 - 10.2022
- Guided customers through shopping experiences to enhance satisfaction and engagement.
- Explained product features and benefits to assist informed purchasing decisions.
- Processed returns efficiently, contributing to effective inventory management.
- Participated in annual inventory checks to ensure accuracy and organization.
Voluntarily Year
Ortenau Klinikum Lahr
Lahr/Schwarzwald
09.2020 - 09.2021
- Facilitated discussions on medical processes and treatments with patients and families.
- Assisted in surgical preparations, ensuring readiness and efficiency.
- Managed morning routines, including exercises, vital checks, and family visitations during pandemic.
- Provided emotional support to patients and family members, fostering resilience.
Voluntarily Year
Kindergarten Schanz
09.2018 - 08.2019
- Developed playtime routines to stimulate, educate, and soothe children.
- Supported lunch and naptime activities to ensure smooth transitions.
- Participated in field trips to enhance children's learning experiences.
- Facilitated parent conferences to discuss child development and progress.
Education
High school education -
Bildungszentrum Seelbach
Lahr Schwarzwald08.2018
Elementary degree -
Eichrodt Grundschule
Berlin08.2011
Skills
- Teamwork and collaboration
- Leadership and multitasking
- Computer proficiency
- Time management
- Effective communication
- Pressure resilience
- Quick learning
- Adaptability
- Customer service excellence
- Brand management
- Customer relationship management
- Inventory oversight
- Problem solving
- Attention to detail
- Creative thinking
- Social media strategy
- Bilingual in German and English
Personal Information
- Date of Birth: 10/19/00
- Nationality: Cerman
Languages
German
Native/ Bilingual
English
Full Professional
Timeline
Brand Copywriter
ChiChi Agency
01.2025 - Current
Customer Experience Advisor
MPB GmbH
11.2023 - 10.2025
Callcenter Agent
Direct Result Marketing
01.2023 - 11.2023
Sales assistant/customer care agent
SMILIKE GmbH
12.2022 - 10.2023
Barista
Calm Coffee
02.2022 - 03.2025
Sales Assistant
SNIPES SE
11.2021 - 10.2022
Voluntarily Year
Ortenau Klinikum Lahr
09.2020 - 09.2021
Voluntarily Year
Kindergarten Schanz
09.2018 - 08.2019
High school education -
Bildungszentrum Seelbach
Elementary degree -
Eichrodt Grundschule