Summary
Overview
Work History
Education
Skills
Timeline
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Juleighanne Peck

Carina

Summary

Experienced customer service representative with a proven track record in retail, hospitality, and warehousing industries. Skilled in problem-solving, adaptability, and time management with a focus on strong communication and attention to detail. Known for reliability across diverse roles and dedicated to contributing to workplace success. Enthusiastic about continuous learning and growth in dynamic environments.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Coles Express
08.2021 - Current
  • Deliver friendly service to over 200 customers daily, addressing inquiries and resolving issues.
  • Efficiently manage cash transactions and refunds, ensuring accuracy at the POS.
  • Maintain store and forecourt cleanliness, contributing to a welcoming environment.
  • Replenish and rotate stock, handle deliveries, and order supplies to ensure availability.

Ramp Agent

Virgin Australia
02.2022 - 07.2024
  • Operated ground support equipment to ensure timely aircraft servicing and cargo handling.
  • Collaborated with team members to optimize workflow and improve turnaround times during peak operations.
  • Monitored weight distribution on aircraft, ensuring compliance with safety standards for cargo transport.
  • Led ramp operations, ensuring timely aircraft turnaround and efficient baggage handling.
  • Coordinated with flight crews to ensure compliance with weight and balance requirements.
  • Trained new hires on best practices for ramp safety and operational procedures.
  • Guided aircraft into and out of parking positions using hand signals.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.

Order Picker

Big W DC
03.2017 - 06.2021
  • Efficiently packed and palletized products, ensuring smooth production flow.
  • Assisted machine operators, enhancing setup efficiency and operational success.
  • Collaboratively removed substandard items, maintaining product quality.
  • Executed safe manual handling, contributing to a secure work environment.
  • Thrived in a fast-paced team setting, boosting overall productivity.

Process Worker

Thomas Foods
03.2015 - 03.2017
  • Operated and maintained processing machinery, ensuring optimal performance and safety.
  • Prepared carcasses for processing, enhancing efficiency in trimming and skinning operations.
  • Conducted hygiene and quality checks, maintaining high standards and compliance.
  • Handled knives and PPE with precision, promoting a safe work environment.
  • Adhered to health and safety regulations, contributing to a secure workplace.

Waitress/ House keeper

Keith Hotel Motel
02.2014 - 03.2015
  • Greet and seat guests, enhancing dining experience.
  • Accurately take and process orders, ensuring customer satisfaction.
  • Maintain cleanliness and organization of dining and kitchen areas.
  • Assist in kitchen tasks, supporting food preparation and service.
  • Report issues or hazards, ensuring a safe environment.

Education

Karamu High School
Hastings, NZ

Skills

  • Effective problem resolution
  • Quickly learns and applies new skills
  • Reliable
  • Effective time management
  • Attention to detail
  • Communication skills
  • Collaborative team member

Timeline

Ramp Agent

Virgin Australia
02.2022 - 07.2024

Customer Service Representative

Coles Express
08.2021 - Current

Order Picker

Big W DC
03.2017 - 06.2021

Process Worker

Thomas Foods
03.2015 - 03.2017

Waitress/ House keeper

Keith Hotel Motel
02.2014 - 03.2015

Karamu High School

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Juleighanne Peck