Jules Reid-Roe
Nightcliff,NT
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels.
Experienced Administration Officer with a strong background in accounting, reporting, and documentation requirements. Skilled in managing office staff performance, scheduling, and task delegation, with over 10 years of proven expertise. Demonstrated success in database, file, and records management through proficiency in numerous software applications. Known for organisational skills and dependability, able to effectively manage multiple priorities while maintaining a positive attitude. Willingness to take on additional responsibilities to contribute to team goals.
Overview
15
15
years of professional experience
Work History
Sales Consultant
Maxxia
12.2022 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalised consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Front Desk Receptionist / Logistics & Asset Admin
FRM Refrigeration & Air-conditioning
05.2022 - 11.2022
- Maintained files and records by implementing effective filing systems that boosted efficiency and organisation.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Monitored office supplies by checking inventory and placing orders.
- Maintained safe work environment and confirmed current compliance with WHSE and other governmental regulations.
- Oversaw preventive maintenance and scheduled repairs to maximise vehicle and equipment performance.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Proactively identified and solved complex problems that impacted management and business direction.
- Recognised, documented and advised on removal of hazards.
- Provided assistance in managing health and safety programs aligned with industry standards.
- Served as primary backup to officer in charge with various responsibilities related to compliance, operations management, and staff supervision.
- Helped probation and pretrial services officers carry out investigation and supervision duties, providing assistance and technical support in variety of areas.
- Coordinated equipment use and maintenance to create safe working environment, limit accidents and prevent damages.
Service Coordinator
Acecom NT
01.2022 - 05.2022
- Upheld client satisfaction by designing accurate and detailed timelines security & communication services and alerting clients of changes.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Contributed to development, implementation and execution of maintenance programs.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Supported various administrative duties by proofreading, transcribing and invoicing.
Administration Officer
Telstra
05.2021 - 01.2022
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Aided colleagues, managers and customers through regular communication and assistance.
- Processed purchase orders, service contracts and financial reports.
- Coached employees through day-to-day work and complex problems.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
Front Office Manager
Tattoo Crew
05.2018 - 06.2019
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
Accommodation Manager/Cleaning Supervisor
Compass Group/ESS
03.2017 - 04.2018
- Provide assistance to the Facilities Manager in all aspects pertaining to the day to day operation of the site.
- Manage the day to day operations of the Cleaning and Housekeeping Service.
- Supervised 11 staff plus contractors and vendors.
- Asset Management and control in the QFM data base system including the tracking and control of assets within the facility and in the onsite and offsite storage to meet the requirements of the contract with defence.
- Raising and assigning work orders in QFM to subcontractors and facilities team members.
- Manage the Accommodation Service ensuring that all customer complaints were handled promptly and appropriately.
- Completed final vacancy walk-through for tenants.
- Scheduled contractors for maintenance issues.
- Managed a site community of up to 700 residents.
- Delivered emergency 24-hour on-call service for any tenant issues.
- Assisted with team building initiatives and overall support for maintenance of organisational culture and employee morale.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development meetings.
Education
Bachelor Of Nutrition - Nutrition Sciences
La Trobe University
Melbourne, VICCertificate IV - Nutrition
Vast Fitness Academy
OnlineCertificate IV Work Health & Safety -
Charles Darwin University
Casuarina, NTDiploma Of Counselling - Counseling
Evocca College
Diploma Of Community Services - Family And Community Services
Evocca College
Certificate III Business Operations -
TAFE
Kingscliff, NSWSkills
- Team Leadership
- Sales
- Record keeping
- Staff Management
- Account Reconciliation
- Administrative management
- Database administration
- Business operations
- Documentation control
- Policy and procedure modification
- Workflow planning
- Payroll and budgeting
- Customer Relations
- New employee orientations
- Privacy compliance
- Improvement initiatives
Timeline
Sales Consultant
Maxxia
12.2022 - Current
Front Desk Receptionist / Logistics & Asset Admin
FRM Refrigeration & Air-conditioning
05.2022 - 11.2022
Service Coordinator
Acecom NT
01.2022 - 05.2022
Administration Officer
Telstra
05.2021 - 01.2022
Front Office Manager
Tattoo Crew
05.2018 - 06.2019
Accommodation Manager/Cleaning Supervisor
Compass Group/ESS
03.2017 - 04.2018
Bachelor Of Nutrition - Nutrition Sciences
La Trobe University
Certificate IV - Nutrition
Vast Fitness Academy
Certificate IV Work Health & Safety -
Charles Darwin University
Diploma Of Counselling - Counseling
Evocca College
Diploma Of Community Services - Family And Community Services
Evocca College
Certificate III Business Operations -
TAFE
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