Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jules Scarlett

Summary

Bringing to a Board over two decades of commercial experience gained through senior ASX20 roles. This includes leadership of a national wholesale infrastructure business. Has Board member experience of strategy setting, business transformation and governance. Career foundations in law complement strong operational risk management experience. Bringing current expertise in ESG including environment strategy and target setting and navigation of the rapidly evolving carbon market. Has the benefit of a broad and diverse national network.

Work History

Roles

Board
  • Independent Director - National Board Surf Life Saving Australia 2023- present; serving on the Board of Australia's largest volunteer organisation with a purpose to save lives, create great Australians and build better communities.


  • Telecommunications Industry Ombudsman (TIO) Board & Audit & Risk Committee 2009–2019: served for 9 years across a key transformation period for the heavily regulated telecommunications sector. One of the architects of the successful consolidation of the TIO Board & Council into a single governing body.


  • Telstra Foundation 2020-2022: worked with social innovation professionals committed to enabling change through technology. Ensured appropriate strategy and governance was applied to the identification and implementation of philanthropic investment opportunities.


  • Proquo Pty Ltd Board 2019–2020; served on the Board of a digital start-up exploring creation of an innovative small business marketplace platform. Gained important liquidation experience through the wind up of this company.


  • Telstra Tasmanian Advocacy Board 2014-2020 collaborated with local Tasmanian stakeholders and government to support growth of the Tasmanian economy and enhance Telstra's reputation.


Advisory Roles ASX20 - Telstra

Leadership
  • Ethics Committee Chair : encompassed whistleblowing policy, procedures and investigations.
  • Crisis Management Team Leader : exercised high order facilitation and stakeholder management skills and offered clear direction in high pressure situations.
  • Led Telstra's response to the Black Summer Bushfire Royal Commission: included government roundtables, appearing before the Royal Commission and working closely with the National Disaster Recovery Agency.

Education

LLB (Hons) & University Medal Law & BA - Philosophy Major

University of Tasmania

GAICD & Cert III in Investigative Services

Skills

    Business Management:

  • P&L Leadership, CX Uplift, Crisis Management, Operating effectively in highly regulated environments

    • ESG Management:

  • Setting & integrating ESG strategy ESG risk management, governance & reporting

    • Stakeholder Relations:

  • Across diverse stakeholders including government, regulators, consumer advocacy bodies and investors

    Strategy Implementation, Risk Management & Governance:

  • Managing transformational change- digital & cultural
  • Assessing and mitigating complex risks, maintaining effective governance and compliance

    • Interpersonal:

  • Ability to distil large volumes of information to identify the most important issues
  • Reputation for sound judgement

Accomplishments

    Chief Sustainability Officer Telstra 2020-2022

    Head of Regional Affairs & Government Relations

    General Counsel Consumer & Small Business

  • Responsible for development, governance & integration of Telstra's sustainability strategy focused on environment, digital inclusion and trusted operations. Set and met bold, ambitious but solidly founded targets. ESG management of investors, government, regulators and consumer advocacy stakeholders. Covered reporting obligations from TCFD to modern slavery.
  • Operated effectively in a highly politicised environment. Considered consumer needs nationally - focusing in on regional & remote.
  • General Counsel role included work on marketing, competition, retail dealership structures & ACCC/ACMA investigations.


    • Executive Director InfraCo Telstra 2018-2020

  • Member of the executive team that set up the InfraCo business - established to create shareholder value from Telstra's fixed telecommunications infrastructure assets. Led the work on product offerings, commercialisation and deals.
  • Spearheaded cultural transformation including leading large teams to agile ways of working.
  • Commercial contract management of the $Bn wholesale delivery agreements with NBN Co.


    • Wholesale National Executive roles from 2014 culminating in Group Executive Wholesale in 2018 Telstra

  • As Group Executive, led Telstra's Wholesale business ($1.5Bn revenue pa) supplying wholesale telecommunications infrastructure products to carriers, carriage and internet service providers in Australia.
  • Achieved a business trifecta - hit financial targets in a challenging market, increased customer advocacy to record highs (measured by NPS) and at same time improved employee engagement.
  • Direct report to Telstra's CEO while Group Executive Wholesale through the critical period of development and execution of the transformational T22 strategy.


    • Director - Customer Experience Telstra 2009-2014

  • Developed & drove a company wide improvement program. Achieved a transformational uplift in customer satisfaction.
  • Operational accountability for >1000 customer-facing contact centre staff managing complaints. Significantly reduced TIO complaints.


    • Director Corporate Security & Investigations Telstra 2003-2009

  • Led over 70 security professionals managing security risk, internal security, fraud & investigations and business continuity.
  • Worked closely with national security, law enforcement and government agencies regarding data access and interception.


    • Lawyer Telstra & Minter Ellison 1994-2001

Timeline

Roles

Board

Advisory Roles ASX20 - Telstra

Leadership

LLB (Hons) & University Medal Law & BA - Philosophy Major

University of Tasmania

GAICD & Cert III in Investigative Services

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Jules Scarlett