Julia Bates
Carey Bay,NSW
Summary
Customer Service and Sales Professional with twenty six years of experience, recognised for building strong relationships and delivering outstanding service through attention to detail and a personable approach.
Overview
17
17
years of professional experience
Work History
Sales Consultant
Sealy Posturepedic
02.2019 - Current
- Assist customers by phone with preliminary product enquiries prior to them visiting the store.
- Establish relationships with customers through active listening and relaxed conversation to understand their requirements.
- Recommend appropriate products highlighting their features and benefits utilising in-depth product knowledge.
- Draw on my engaging personality to deepen my rapport with customers, which naturally helps to close more sales.
- Implement up-selling strategies, encompassing complementary products such as pillows and mattress protectors.
- Liaise with several teams of people face to face, by phone and by email to ensure the highest quality of customer service throughout the purchase, manufacture and delivery process as well as after sales support.
- Stay knowledgeable on the latest innovations and technological advancements through continuous training.
Dance Studio Proprietor & Instructor
Latina Body by Julz
03.2022 - 12.2024
- Designed and delivered a unique Latin dance fitness program to adults.
- Managed business marketing and promotions.
- Analysed market trends to identify opportunities for expansion and diversification in the industry.
- Utilised effective record-keeping system for tracking customer information and business finances.
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
Christmas Casual Retail Assistant (Homewares)
David Jones Pty Ltd
10.2018 - 01.2019
- Learnt systems, procedures and product knowledge swiftly, to assist customers of the Homewares department during the busiest time of trade.
- Processed sales transactions and handled all cash register functions with accuracy.
- Handled customer enquiries, complaints, and returns promptly and professionally.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Salesperson
Kadia Jewellery
10.2014 - 06.2018
- Listened attentively to customers needs to organise for the repair of sentimental jewellery. This required the documentation of detailed instructions to ensure accurate communication with jewellers.
- Contributed to a warm and friendly environment in which customers could dream about our unique pieces, feel beautiful when trying them on and share their excitement about their purchase.
- Updated product displays regularly, keeping the store appearance fresh and appealing.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Researched supplier product ranges to source unique items not available in-store and arranged special orders for customers.
Dance Studio Proprietor & Teacher
Soulful Moves Latin Dance
03.2012 - 05.2015
Pharmacy Assistant
Simply Pharmacy
02.2012 - 10.2014
Restaurant Supervisor
Coco Monde Chocolateria
08.2011 - 12.2011
Salon Coordinator
Nesbitt Hair and Body
05.2011 - 07.2011
Restaurant Supervisor
Zinc on Darby
02.2010 - 04.2011
Hotel Receptionist
New Linden Hotel
12.2008 - 09.2009
Hotel Receptionist
Twenty Nevern Square Hotel
12.2008 - 09.2009
Education
Certificate IV Entrepreneurship And New Business -
The Business Centre
Newcastle, NSW01-2022
Statement of Attainment Using Social Media Tools -
TAFE NSW
Sydney, NSW01-2020
Statement of Attainment Microsoft Office -
TAFE of Western Sydney
Sydney, NSW01-2018
Certificate in Dance Teaching -
Queensland University of Technology
Brisbane, QLD01-2004
Skills
- Customer relationship management
- Product and sales expert
- Service professional
- Detail orientation
Timeline
Dance Studio Proprietor & Instructor
Latina Body by Julz
03.2022 - 12.2024
Sales Consultant
Sealy Posturepedic
02.2019 - Current
Christmas Casual Retail Assistant (Homewares)
David Jones Pty Ltd
10.2018 - 01.2019
Salesperson
Kadia Jewellery
10.2014 - 06.2018
Dance Studio Proprietor & Teacher
Soulful Moves Latin Dance
03.2012 - 05.2015
Pharmacy Assistant
Simply Pharmacy
02.2012 - 10.2014
Restaurant Supervisor
Coco Monde Chocolateria
08.2011 - 12.2011
Salon Coordinator
Nesbitt Hair and Body
05.2011 - 07.2011
Restaurant Supervisor
Zinc on Darby
02.2010 - 04.2011
Hotel Receptionist
New Linden Hotel
12.2008 - 09.2009
Hotel Receptionist
Twenty Nevern Square Hotel
12.2008 - 09.2009
Certificate IV Entrepreneurship And New Business -
The Business Centre
Statement of Attainment Using Social Media Tools -
TAFE NSW
Statement of Attainment Microsoft Office -
TAFE of Western Sydney
Certificate in Dance Teaching -
Queensland University of Technology
Referees
Kerrie McBean
Sales and Service Manager
Homewares, Food and Home Furnishings
David Jones
Email: kmcbean@davidjones.com.au
Ph: 0413 991 260
Kaylene Fitzpatrick
Proprietor and Manager
Kadia Jewellery
Email: kadiajewellery@kadiajewellery.com.au
Ph: 0438 705 686
Anne Parker
Former dance student/ client
Email: AParker3@baptistcare.org.au
Ph: 0438 740 000
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