Julia Carol
Wentwoth Point,NSW
Summary
Dynamic professional with extensive experience in managing customer interactions and swiftly resolving issues. Proven ability to leverage effective communication and empathy to cultivate strong relationships, ensuring a positive experience for every client. Consistently recognized for maintaining high levels of customer satisfaction and fostering loyalty through dedicated service and proactive problem-solving. Committed to enhancing the overall customer journey and contributing to organizational success.
Overview
9
9
years of professional experience
Work History
2IC Manager
TB Painting and Decorating
07.2023 - Current
- Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.
- Increased client satisfaction by streamlining business processes and implementing innovative solutions.
- Played a crucial role in company growth by identifying new market opportunities and developing comprehensive strategies.
- Managed cross-functional teams to deliver high-quality projects on time and within budget.
- Facilitated change management processes during organizational restructuring efforts, ensuring smooth transitions for affected employees.
- Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards.
Retention Specialist
HCF Insurance
10.2021 - 03.2023
- Documented performance review schedule and monitored management for timely completion
- Researched market and competitor data regarding benefits and compensation, developing standards to maintain competitive benefits packages
- Reviewed successes and failures to learn from previous mistakes
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
Claims Assessor
Right2Drive
09.2019 - 10.2021
- Reviewed 30 new files to determine current status of liability claim and to develop plan of action
- Examined photographs and statements
- Conducted day-to-day administrative tasks to maintain information files and process paperwork
- Researched claims and incident information to deliver solutions and resolve problems
- Investigated and processed motor insurance claims for policyholders
- Handled complaints and grievances using negotiating and problem-solving skills
- Interviewed claimants over phone and witnesses to gather factual information
- Delivered clerical support by handling range of routine and special requirements
Office Administrator
SSS Tech Solutions
11.2016 - 09.2019
- Supported SSS with proactive correspondence management, document coordination and customer relations
- Worked with upper management to complete complex projects on tight budgets within specific timelines
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
- Assisted in training temporary employees for special projects
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Sales Assistant
Lovisa
05.2016 - 09.2019
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Helped customers locate products and checked store system for merchandise at other sites
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Maintained records related to sales, returns and inventory availability
- Coached new sales staff on store policies and strategies for increasing revenue
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions
- Built relationships with customers and community to promote long term business growth
Education
High school certificate -
Fairfield High
Fairfield, NSW01.2019
Skills
- Policy investigations
- Database maintenance proficiency
- Upselling Products and Services
- Client Education
- Maintains professionalism in stressful situations
- Customer Data Confidentiality
- POS Systems and Ordering Platforms
- Computer skills
Languages
Arabic
Professional Working
Timeline
2IC Manager
TB Painting and Decorating
07.2023 - Current
Retention Specialist
HCF Insurance
10.2021 - 03.2023
Claims Assessor
Right2Drive
09.2019 - 10.2021
Office Administrator
SSS Tech Solutions
11.2016 - 09.2019
Sales Assistant
Lovisa
05.2016 - 09.2019
High school certificate -
Fairfield High
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