Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Julia Cesarano

Redfern ,NSW

Summary

A reliable and highly committed Public Health student, enthusiastic to acquire new knowledge and hands-on experience. Demonstrates exceptional teamwork abilities to ensure efficiency and successful outcomes. Deep aspiration to gain valuable experiences in Australia and contribute positively, while being considerate of others and offering assistance willingly. Serving the role of Student Ambassador and Campus Assistant at CQU Melbourne, proved dedication to enhancing the experience of international students on campus with sensitivity to their needs and mental health support. Prioritises effective interpersonal communication skills and the ability to establish and nurture meaningful connections. A strong willingness to learn, consequently, motivated, with an engaging personality and proactive approach. Passionate about driving community support and advocating against health inequalities. Offers knowledge of community engagement resources and a people-centric approach. Eager to embrace new opportunities and make meaningful contributions with genuine empathy towards others.

Overview

2
2
years of professional experience

Work History

Campus Assistant

CQUniversity
Melbourne , Victoria
10.2023 - 11.2024
  • Experienced in administrative tasks, customer service, and community engagement.
  • Demonstrated organisational skills to prioritise and manage multiple tasks within deadlines, ensuring timely completion.
  • Excellent verbal and written communication skills, with a keen attention to detail.
  • Provided frontline reception and administrative support for students, managing inquiries, appointments, and mail distribution.
  • Conducted data entry into various databases with a high level of accuracy, maintaining up-to-date records.
  • Spearheaded the maintenance of office and staff kitchen supplies and stationery, ensuring adequate inventory levels and timely deliveries.
  • Commitment to delivering outcomes and experiences that matter to both students and staff, with an empathetic and proactive approach.
  • Proven great honesty and trustworthy, ensuring adherence to CQU established procedures.
  • Assisted in creating a welcoming and supportive environment that enables the best reception to students.
  • Using the available resources and budget wisely to optimally improve outcomes.

Retail Sales Associate

Compass Group
Melbourne Zoo Outlets , Victoria
12.2023 - 01.2024
  • Hard working ability and great customer service skills resulted in promotion to Team Leader position of the busiest outlet inside Melbourne Zoo within two months working for the company.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Demonstrated resourceful knowledge to handle customer complaints in a professional manner and friendly approach.
  • Maintained a positive and reinforcing work environment that promoted collaboration between team members.
  • Greeted customers and provided assistance with excellent customer service skills even in extremely busy environment.
  • Monitored daily workflow to ensure compliance with company policies regarding sale and procedures by all team members.
  • Maintained records related to sales for store management.

Student Ambassador

CQUniversity
Melbourne , Victoria
12.2022 - 01.2024
  • Over one year of experience in administrative and computer tasks, both face-to-face and over the phone, with a friendly and empathetic personality.
  • Collaborated with team members to organise campus events, contributing to the enhancement of the international student experience and community engagement.
  • Planned, prepared and executed one of the most successful events on campus, gathering together more than 100 international students for a Welcome Lunch/Harmony Celebration, with a diverse set of activities, keeping in mind student needs and strong focus on International student's mental health.
  • Proved strong interpersonal skills, with outstanding ability to interact effectively with individuals from diverse backgrounds and cultures.
  • Demonstrated a passionate and enthusiastic personality, always willing to learn and improve.
  • Gained practice and proficiency in Microsoft Office, including Word, Excel, and PowerPoint due to frequent use of these tools on presentations for student events and feedbacks, meetings, run sheets, budget organisation and event calendars development.
  • Fostered positive relationships with internal and external stakeholders to assure the success of events.
  • Supported new students with a friendly and warm personality by providing directional information and participating in orientation weeks.
  • Worked alone and with others to create novel ideas and solutions for elaborated programs to meet student needs.
  • Together with the campus team and other student leaders, created an effective positive and lasting change in our campus community.
  • Maintained professionalism and efficiency while working closely with leadership to achieve organisational goals.
  • Demonstrated strong willpower to improve the success and results of student initiatives.
  • Demonstrated ability to prioritise and manage multiple tasks within deadlines, ensuring timely completion.
  • Excellent verbal and written communication skills, with a keen attention to detail, demonstrated through emails writing, personal meetings, and social media posts.
  • Conducted general administrative tasks such as photocopying, scanning, laminating, and mail distributions.
  • Proven adaptability and flexibility to work across different locations and services.
  • Canvas resourcefulness, editing, formatting and developing of elaborated creations on Canvas for social media posts and posters to distribute to students.

Education

Master of Science - Public Health

CQUniversity
Sydney, NSW
07-2024

Bachelor of Science - Veterinary Medicine

Universidade Estácio De Sá
Rio de Janeiro, Brazil
01-2020

Skills

  • Diversity and Inclusion Services
  • Strong Interpersonal Communication
  • Verbal and Written Communication
  • Passionate Learner
  • Friendly Personality
  • Learning Aptitude
  • Adaptability
  • Conflict Resolution
  • Attention to Detail
  • Supervision and Leadership
  • Honest and Trustworthy
  • Teamwork and Collaboration
  • Caring and Empathetic Customer Service
  • Strong Work Ethic
  • Self Motivation
  • Flexible Work Schedule
  • Organisational and Planning Skills
  • Computer and Microsoft Office Skills
  • Analytical Thinking

Languages

English
Full Professional
Portuguese
Native/ Bilingual

References

  • Helenie Leung

 Campus Coordinator - Central Queensland University, Melbourne campus. 

h.leung@cqu.edu.au 

  • Will Alderton

Associate Vice-President - Central Queensland University, Melbourne campus. 

w.alderton@cqu.edu.au

  • Alireza Fard

Academic Lecturer - Central Queensland University, Melbourne campus. 

a.fard@cqu.edu.au 

  • Dr. Vivian Romero

Senior Lecturer - The University of Melbourne vromero@unimelb.edu.au

  • Dr. Sabi Kaphle

Senior Academic - Central Queensland University, Melbourne campus. 

s.kaphle@cqu.edu.au

Timeline

Retail Sales Associate

Compass Group
12.2023 - 01.2024

Campus Assistant

CQUniversity
10.2023 - 11.2024

Student Ambassador

CQUniversity
12.2022 - 01.2024

Master of Science - Public Health

CQUniversity

Bachelor of Science - Veterinary Medicine

Universidade Estácio De Sá

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Julia Cesarano