Julia Chacko
Summary
Diligent Product Manager offering success in product roadmap development, market research and forecasting. Highly skilled in identifying opportunities to maximize revenue. Proficient in leveraging market place and product knowledge to promote global brands success in Australia. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Product Manager
Amazon Australia
01.2023 - Current
- Led successful launch of +3 products and multiple features in AU market, driving revenue growth and brand recognition for global brands.
- Developed product documentation to communicate upcoming features and products to internal teams in 3 year planning.
- Managed product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Managed stakeholder expectations effectively throughout entire product development process.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Built high-performing sales team through targeted recruitment, training, and performance management initiatives.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
Account Manager
Amazon Australia
05.2021 - 12.2022
- Strategic account development by identifying and developing opportunities at assigned large accounts in categories of Home & Outdoor
- Proved successful working within tight deadlines and fast-paced atmosphere for major sale events of Amazon and delivering +53% vs goal in 2021 and +175% vs goal in 2022
- Developed strategic relationships with existing selling partners by learning preferences and managing regular communications thus growing major accounts n lead pool by 105% YoY
- Collected information on sales and service issues to coordinate team-wide resolutions to support selling partners
- Worked on key fulfillment programs of Amazon Australia (Easy Ship) for adoption and success.
Internal Account Manager
EFM LOGISTICS
07.2020 - 05.2021
- Resolved client complaints while identifying problems and taking appropriate corrective action, increasing client retention ratio significantly
- Provided high quality support to internal and external customers in fast paced competitive and customer focused environment
- Ensuring timely delivery of all freight and providing proactive reporting for multiple customers on daily basis
- Daily communications with customers, forwarders, customer broker on relevant issues and resolutions.
Education
Master of Business Management -
QUEENSLAND UNIVERSITY OF TECHNOLOGY
Brisbane, QLD12.2017
Bachelor of Business Administration -
RAJAGIRI COLLEGE OF MANAGEMENT AND APPLIED SCIENCES
03.2015
Skills
- Business Development & Brand Management
- Strong problem-solving ability
- Analytical and Critical Thinking
- Project Planning
- Data-driven decision-making
- KPI Tracking
- Strategic Planning
- Product Launches
- Vendor Relationship Management
- Staff Training and Development
Accomplishments
- Successfully launched 3 products for Amazon Australia.
- Collaborated with multiple cross-border teams in the development of multiple Programs.
- Won Customer Obsession Award in AU team in Jan 2024.
- Successfully set up an offshore team for AU based on budget and requirements
- Presented in the AU 2022 Amazon Seller summit for the launch of new Amazon fulfillment Channel in AU.
Timeline
Product Manager
Amazon Australia
01.2023 - Current
Account Manager
Amazon Australia
05.2021 - 12.2022
Internal Account Manager
EFM LOGISTICS
07.2020 - 05.2021
Master of Business Management -
QUEENSLAND UNIVERSITY OF TECHNOLOGY
Bachelor of Business Administration -
RAJAGIRI COLLEGE OF MANAGEMENT AND APPLIED SCIENCES
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