Julia Chehade
Melbourne,VIC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Bank Of Melbourne
02.2018 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating what product is best suited to them and most beneficial for their banking, resulting in long term customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Lalor High Secondary College
LalorSkills
- Personal banker
- Complaint resolution
- Product Knowledge
- Appointment Scheduling
- Information Security
- Detail oriented
- Communication skills
- Cash handling
- Customer satisfaction
- Strong customer service
Languages
Arabic
Native or Bilingual
Timeline
Customer Service Representative
Bank Of Melbourne
02.2018 - Current
Lalor High Secondary College
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