Julia De Rooy
North Lakes,QLD
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
HiQ Student Success Assistant
Queensland University of Technology
2024.08 - 2024.12
- Helped over 10 students develop organizational, time management and study skills.
- Monitored student progress to drive successful academic outcomes.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Analyzed student academic records to assess educational and career goals.
- Empowered students through counseling and skill-building exercises.
- Assisted students in exploring and selecting career paths.
- Developed and implemented individualized academic plans for students.
HiQ Advisor
Queensland University of Technology
2022.01 - 2022.12
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Followed key practices to maintain patient data integrity and confidentiality as per federal guidelines.
Service Worker
Gloria Jeans Coffees
2021.01 - 2022.12
- Identified potential safety hazards through routine checks of supplies, equipment and environment.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Retail Sales Worker
Cotton On Kids
2020.01 - 2021.12
Sandwich Artist
Subway
2018.01 - 2019.12
Dog Groomer
4 Paws Dog Grooming
2015.01 - 2016.12
Education
BBA - Marketing
Queensland University of Technology
Brisbane, QLD2026-12
Skills
- Organization and time management
- Exemplary communication
- Friendly, positive attitude
- Problem-solving aptitude
- Computer scheduling
- Call center operations experience
- POS processing
- Data entry
- Attention to detail
- MS word, excel, and outlook
Timeline
HiQ Student Success Assistant
Queensland University of Technology
2024.08 - 2024.12
HiQ Advisor
Queensland University of Technology
2022.01 - 2022.12
Service Worker
Gloria Jeans Coffees
2021.01 - 2022.12
Retail Sales Worker
Cotton On Kids
2020.01 - 2021.12
Sandwich Artist
Subway
2018.01 - 2019.12
Dog Groomer
4 Paws Dog Grooming
2015.01 - 2016.12
BBA - Marketing
Queensland University of Technology