Julia Dintino
Newcastle,New South Wales
Summary
Compassionate professional with a versatile background in emergency services and practice management. Known for effective communication and problem solving skills, enhancing client satisfaction and operational excellence.
Overview
6
6
years of professional experience
Work History
Emergency Dispatcher
NSW Ambulance
Charlestown, 2290
02.2023 - Current
- Utilised advanced geographical and operational knowledge to optimise ambulance dispatch accuracy and response times.
- Delivered rapid, precise allocation of the closest and most appropriate emergency resources to high-acuity incidents.
- Conducted structured triage in accordance with NSW Ambulance clinical and operational guidelines to ensure effective prioritisation of emergency and non-emergency cases.
- Performed continuous dynamic reassessment of incidents, redirecting and reallocating resources as operational demands evolved.
- Ensured scene safety considerations were addressed for patients, bystanders, and responding ambulance officers.
- Dispatched additional clinical, logistical, or specialist resources in response to on-scene requests and escalating incidents.
- Coordinated and managed non-urgent and scheduled patient transport bookings to maintain regional ambulance availability and coverage.
- Liaised and coordinated with external emergency services and partner agencies to support integrated, multi-agency emergency responses.
- Served as the primary point of contact as a first responder, efficiently receiving and processing Triple Zero (000) emergency calls and inter-hospital transfer requests.
- Provided critical pre-arrival instructions, first aid guidance, and life-support direction to callers, supporting patient care prior to ambulance arrival.
Practice Manager
Stepping Stones Therapy for Children
Charlestown, NSW
02.2022 - 02.2023
- Oversaw day-to-day operations of a multidisciplinary paediatric therapy practice, ensuring efficient, compliant, and high-quality service delivery.
- Managed clinician and administrative staff rosters, leave, and workload allocation to optimise productivity and client outcomes.
- Acted as the primary point of contact for families, clinicians, and external stakeholders, delivering professional, empathetic communication and issue resolution.
- Coordinated client intake, scheduling, and waitlists, ensuring timely access to services and continuity of care.
- Managed billing processes, invoicing, and claims (including NDIS where applicable), ensuring financial accuracy and compliance with funding requirements.
- Maintained and updated client records, reports, and documentation in line with privacy, confidentiality, and clinical governance standards.
- Implemented and refined practice policies, procedures, and administrative systems to improve operational efficiency and service quality.
- Supported clinicians with administrative and operational needs, enabling them to focus on clinical service delivery.
- Monitored practice performance, identifying workflow improvements and implementing solutions to enhance efficiency and client satisfaction.
- Ensured a welcoming, organised, and child-centred practice environment for clients, families, and staff.
Medical Receptionist
John Waring & Associates
Lakelands
02.2020 - 02.2022
- Provided front-line administrative and reception support within a specialised child and adolescent psychology practice, delivering compassionate, family-centred service.
- Managed high-volume patient bookings, appointment scheduling, and waitlists for psychologists and allied clinicians, ensuring efficient clinic operations.
- Acted as a primary point of contact for children, adolescents, parents, and carers, handling sensitive enquiries with empathy, discretion, and professionalism.
- Maintained accurate patient records, clinical correspondence, and documentation in strict accordance with privacy, confidentiality, and ethical standards.
- Processed billing, invoicing, and Medicare claims, ensuring compliance with mental health care plans and relevant funding frameworks.
- Coordinated referrals and communication between clinicians, schools, healthcare providers, and external agencies as required.
- Supported clinicians with administrative and operational tasks to facilitate continuity of care and effective service delivery.
- Managed competing priorities in a fast-paced clinical environment while maintaining a calm, welcoming, and child-appropriate practice atmosphere.
Education
High School Diploma -
St Francis Xavier
Hamilton01-2014
Skills
- Emergency response coordination
- Triage assessment
- Geographical knowledge
- Resource allocation
- Crisis management
- Patient care communication
- Multi-agency collaboration
- Administrative management
- Scheduling optimization
- Compliance oversight
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Conflict resolution
- Quality assurance
- Information gathering
- Situational awareness
- Telecommunications
- Typing speed
- Customer service
Timeline
Emergency Dispatcher
NSW Ambulance
02.2023 - Current
Practice Manager
Stepping Stones Therapy for Children
02.2022 - 02.2023
Medical Receptionist
John Waring & Associates
02.2020 - 02.2022
High School Diploma -
St Francis Xavier