Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Additional Information
Timeline
Generic

Julia Ferrier

Canberra,ACT

Summary

I am a hardworking and enthusiastic 24 year old looking for meaningful part-time or full-time employment. I am a friendly and compassionate person, who always aims to work with the customer's best interests in mind. As well as having an eye for detail, I am passionate about maintaining a high quality of orderliness, safety and hygiene in the workplace in order to achieve the highest of professional standards in a broad range of workplace settings. I am a motivated learner, who loves animals (particularly cats) and would love the opportunity to be a member of your team!

Overview

10
10
years of professional experience

Work History

Store Supervisor

Petbarn
04.2021 - Current
  • Increased customer satisfaction by providing knowledgeable and friendly assistance in pet care, products, and services.
  • Improved store efficiency by implementing effective inventory management and product merchandising techniques.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
  • Mentored new sales associates to contribute to store's positive culture.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms. As well as managed cash handling processes accurately to maintain financial integrity within the store's daily transactions.
  • Educated visitors and staff on proper animal care and handling, as well as responsible pet ownership practices.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures to prevent the spread of disease.
  • Supported animal health by administering medications per veterinarian instructions and maintaining detailed records of treatments given.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to specific needs.
  • Monitored animal behaviour closely, identifying signs of stress or illness and reporting concerns to veterinary staff in a timely manner.
  • Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
  • Responded quickly to emergencies involving injured or ill animals, providing first aid treatment when necessary before contacting veterinary professionals for further assistance.
  • Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
  • Successfully acclimated newly arrived animals into their new environment through gradual introductions and close monitoring of interactions with other residents at the facility.
  • Protected animals from care errors by maintaining clear and secure tags.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Reduced stress in dogs by utilizing calming techniques and creating a soothing atmosphere during grooming sessions.
  • Ensured the highest level of cleanliness within the salon by performing routine cleaning tasks and adhering to strict sanitation guidelines.
  • Demonstrated adaptability by quickly learning new skills when needed or adjusting plans based on changing circumstances throughout the day.

Christmas Casual - Retail Sales Assistant

Tree of Life
10.2016 - 03.2017
  • Proficient with POS systems and register
  • Communicated with customers regarding orders, comments, and complaints.

Cashier, Food/Drink Preparer and Cleaner

McDonald's Dickson
03.2014 - 03.2015
  • Proficient with POS systems and tablet-based payment applications
  • Managed payments by cash, check, credit cards, vouchers, or automatic debits
  • Communicate with customers regarding orders, comments, and complaints
  • Monitor and order supplies or food items and restock as necessary to maintain inventory
  • Clean and organize eating, service, and kitchen areas.

Education

Bachelor of Criminology - Criminology, Anthropology, And Archaeology

La Trobe University
Melbourne, VIC

High School Diploma -

North Mackay State High School
Mackay
11.2017

Skills

  • Customer Service
  • Animal Care & Nutrition
  • Medication Administration
  • Cleaning Protocols for Infection Control & Disease Prevention
  • Animal Grooming
  • Patience and Tolerance
  • Facilities Maintenance
  • Adaptability
  • Problem Identification
  • Effective Communication
  • Teamwork and Collaboration
  • Appointment Scheduling
  • Store Opening and Closing

Volunteer Experience

RSPCA Mackay

Volunteer Worker - Animal Caretaker (Cattery Attendant)

04/2015 - 04/2017

  • Compassionate and empathetic service as a priority.
  • Improved animal health by administering medications, vaccinations, and treatments as prescribed by veterinarians.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures to prevent the spread of disease.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Monitored animal behavior closely, identifying signs of stress or illness and reporting concerns to veterinary staff in a timely manner.
  • Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
  • Successfully acclimated newly arrived animals into their new environment through gradual introductions and close monitoring of interactions with other residents at the facility.


Jan Spate Veterinary Surgery (Year 10 Work Experience Placement)

07/2015 - 08/2015

  • Cared for and worked with domestic, farm, and wild animals.
  • Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
  • Provided compassionate care for animals at all stages of life, including end-of-life situations where euthanasia was deemed necessary for humane reasons.

References

  • Zoe Drysdale (Petbarn Belconnen Salon Manager) - 0481 160 638
  • Jakeb Godfrey (Petbarn Belconnen Store Manager) - 0413 642 223
  • Alicia Czaplinski (Personal Reference) -0414 706 447


Additional Information

During my time as a Store Supervisor at Petbarn, I have had many different experiences that have expanded my knowledge and pushed me to be an excellent and adaptable worker within the environment. The Petbarn I work at not only has a dog grooming salon, but we are also trained to adopt out kittens for the RSPCA.


I have had extensive experience in our grooming salon, helping to bath, brush, and dry dogs, as well as helping to provide safe, calm, and clean environments for them to be housed in while they are with us. I also help our groomer to book appointments, cancel appointments, and re-arrange appointments; as well as dealing with customer complaints appropriately and providing satisfactory outcomes that align with our company policies. I have had to handle dogs of all sizes, with varying behavioural temperaments - and am very comfortable doing so.


I have also had extensive experience with housing, maintaining and adopting out kittens for the RSPCA. By following strict policies and guidelines on cleanliness, with disease prevention always in mind - I make sure that the kittens have safe, clean, and comfortable environments where they are supervised at all times. Medicating these kittens, feeding them and monitoring them for any signs of illness or behavioural issues are also very routine for me. If anything ever seems to be wrong, we are in direct contact with the vet at the RSPCA instantly to discuss the best next move. When adopting out the kittens, there is an interview process during which we talk about appropriate care for these kittens, as well as a screening process with their potential new owners, making sure that they have the right home environment, appropriate facilities, and tick every box before they are considered for adoption.


I have also owned cats my whole life. My parents adopted our first family cat when I was an infant, and I have had cats in my life ever since, with my oldest (Tabbitha) being 18 years old. Tabbitha has been diagnosed with congenital heart failure and early stage renal issues, that have lead her to be medicated for the past 4 years of her life. As well as taking her to the vet frequently for routine blood tests and check-ups, I have medicated her by myself up to 3 times a day, for this period of time. I have also had to go through the unfortunate passing of multiple of my cats due to various cancers or illnesses as well. Each one having their own individual care plans, medications, and eventually home euthanasia provided to them. I always have their care and best interests in mind. Due to my extensive professional knowledge, as well as my long term personal knowledge and deep compassion for cats - I feel as though I am a fantastic fit for your cattery team.

Timeline

Store Supervisor

Petbarn
04.2021 - Current

Christmas Casual - Retail Sales Assistant

Tree of Life
10.2016 - 03.2017

Cashier, Food/Drink Preparer and Cleaner

McDonald's Dickson
03.2014 - 03.2015

Bachelor of Criminology - Criminology, Anthropology, And Archaeology

La Trobe University

High School Diploma -

North Mackay State High School
Julia Ferrier