JULIA GNOCATO

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed systems and procedures to improve operational quality and team efficiency.
• Analyzed and reported on key performance metrics to senior management.
• Assisted in recruiting, hiring and training of team members.
• Dealing with all performance base rostering
• Analyses all key performance indicators of all employees, to ensure when allocating shifts, that it is structured to success with performance rostering.
• Manages all shift swaps of 50 plus Employees
• Manages and approves all timecards for payroll

• Monitored Athlete performance
• Maintained professional, organized, and safe environment for employees and patrons
• Maximized performance by monitoring daily activities and coaching/shadowing team members
• Onboarded new employees with training and new hire documentation
• Maintained professional demeanour by staying calm when addressing unhappy or angry customers
• Defined clear targets and objectives and communicated to other team members to ensure we hit weekly budgets/stretch
• Being on top of returns for Nike Pacific

Organize and maintain store VM daily to optimize sales

• Running the Men's section as a running Lead 38 Hours a week
• Opening and closing stores regularly ( Key holder )
• Running days and delegating with the team throughout my zone
• Dealing with launch product and running launches smoothly
• 100% on Myagi training - very knowledgeable on all Nike product
• Overall passion for the swoosh
• I also on a regular basis fill out the Game plan with budget, sales summery, conversion, UPT, AVT, connections and app sign ups
• I have the skills necessary in working with our customers, answering of the phone system and replying of emails received from CX team and customers
• Meet daily targets as set by Management
• Organized and detail-oriented with a strong work ethic.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Worked flexible hours across night, weekend and holiday shifts.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Worked well in a team setting, providing support and guidance.
• Proven ability to develop and implement creative solutions to complex problems.
• Passionate about learning and committed to continual improvement within Nike
• Cultivated interpersonal skills by building positive relationships with co-workers

• Organize and maintain store merchandise daily to optimize sales
• Participate on a regular basis stock take procedures
• Daily sales targets met on a regular basis
• Point of sale