Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Certification
Timeline
Generic

Julia Goncharova-Kolev

Canberra,ACT

Summary

Hardworking employee with customer service, multitasking, and time management abilities. I contribute strongly to the team and being diligent and organized in every task. After becoming a team member at Target Belconnen for more than 2 years and performing consistent volunteering as part of the school leadership group for 5 years I demonstrated punctuality and efficiency in all tasks, quickly adapted to different working roles. I consistently helped with organization of school fundraisers, donations, assemblies, school carnivals and other events. This gave me experience and knowledge of working with children of different age groups. I thrive under pressure and consistently earn high marks for work quality and speed. I am experienced in fast-paced environments and adaptable to last-minute changes.

I am devoted to giving every customer a positive and memorable experience. I'm always open minded to approaching new ideas and a respectful listener. I have recently took on a role as a school Captain at Melba Copland College due to my leadership skills, knowledge, experience and collaboration. I complete the entrusted tasks at a high standard and work well both independently and in a team. Focused on the job at all times maintaining the atmosphere around me safe, organized and focused.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Target Belconnen- Customer Service/online

Amanda, Justin and Mark
Belconnen
07.2022 - Current

- Restocked, arranged and organized merchandise in all soft good areas

Processed online orders and Click and Collects by completing work orders, locating merchandise, and packaging orders

Received and organized stock deliveries from pallets.

- maintained energy and enthusiasm is faced paced environments

- Performed duties in accordance with applicable standards policies and regulatory guidelines to promote safe working environment

- Worked flexible hours: day/late evening, weekend, holiday and public holiday

- Built Customer service confidence by actively listening to customers, handling concerns quickly, giving feedback and escalated major issues to supervisor

- Provided exceptional customer service and assisted across the store as well as on door checking customers bags and preventing shoplifting

Physiotherapist Assistant

Physio Walking clinic- Toby Conay
Belconnen, ACT
12.2023 - 12.2023

- Conducted a week of work experience at the Canberra Physio Walking Clinic

  • Assisted with patients during appointments
  • Provided receptionist support in a professional setting
  • Acquired knowledge in taping techniques, massage techniques, and exercise programs through collaboration with Physiotherapists.

Customer Service and Pharmasist Assistant

Kingston Capital Chemist- Caroline O'Keefe
Canberra, ACT
06.2022 - 07.2022
  • work experience as part of a college course
  • provided great customer service and served as pharmacists assistant
  • performed various kinds of operational activities including organizing shelves, separating deliveries, cashing prescriptions and referring the customers to the pharmacists.
  • Working at the robot machine that organizes pharmacists only medications
  • Assessed incoming and outgoing medications to ensure proper identification, expiry date, and instructional requirements
  • Learned how to produce a script manually and electronically
  • Participated in taking an iron tests and vaccination of patients

Education

Some College (No Degree) - Year 12

Melba Copland College
Canberra, ACT

Skills

  • Time management
  • Multitasking
  • Problem Solving
  • Responsible
  • Mathematical skills & Digital Literacy
  • Organization
  • Flexibility Adaptability to different working roles - Working in tight time frameworks
  • Clear Communication Skills
  • Open minded
  • Patience & Empathy
  • Team Collaboration

Languages

Bulgarian
Professional

Accomplishments

  • Capital Chemist Scholarship 2024
  • Fast Forward Program at University of Canberra
  • Undertaking Anatomy and Physiology H- course at University of Canberra from 2023 and graduating in December 2024
  • School Captain of Melba Copland College
  • I am a part of the MCSS and BSSS Board since January 2023
  • Yr 10 Excellence Award
  • Several Rondel Awards from staff and management of Target Belconnen for great customer service
  • MCSS Principal’s Award for outstanding achievement
  • Academic achievements awards in Arts and Sciences
  • Certificate of Outstanding Achievement and Leadership recognised by the BSSS student Forum
  • Received an early entry at the University of Canberra

Affiliations

I’m a part of the SRC (Student Representative Council) of Melba Copland College as well as the school Captain. I am used to working with people of different age, and organizing different fundraisers, donations, and school events. Assisted in organizing Anzac Day ceremonies, Fundraisers for the Ronald Mcdonald House Charity, Are You Okay Day, and donations.

Performed as a dancer in opening a variety of events Floriade, school assemblies, Yr 10 Excellence award of 2023 and other award ceremonies.

- Performed in 2 school musicals production including Frozen Junior and Mary Poppins taking on major dance roles

- Performed in various Dance competitions representing the school including Sydney Eistefedd, Wakakirii, Floriade, Dance Fest (AusDance), Orange Eistedfedd and etc.

Certification

  • First Aid Certificate

Timeline

Physiotherapist Assistant

Physio Walking clinic- Toby Conay
12.2023 - 12.2023

Target Belconnen- Customer Service/online

Amanda, Justin and Mark
07.2022 - Current

Customer Service and Pharmasist Assistant

Kingston Capital Chemist- Caroline O'Keefe
06.2022 - 07.2022

Some College (No Degree) - Year 12

Melba Copland College
Julia Goncharova-Kolev