Julia Hoareau
Perth,WA
Summary
Accomplished Beauty Therapist with a proven track record at Commonwealth Bank for elevating customer experience through advanced facial treatments and exceptional service standards. Skilled in sanitation and hygiene, adept at fostering client relationships, and boosting skincare product sales. Demonstrates strong client consultation abilities, ensuring personalized care and satisfaction.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Beauty Therapist
Self
Perth, WA
07.2013 - Current
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon.
- Followed strict hygiene protocols while performing treatments such as sterilizing equipment before use.
- Monitored product supplies within the salon ensuring adequate stock is maintained at all times.
- Greeted customers and handled payment processes before and after treatments.
- Performed skin analysis to determine client needs and advised on suitable treatments.
- Assisted customers in feeling relaxed and comfortable with the process. Strong understanding of client confidentiality and discretion.
Customer Service Agent
Commonwealth Bank
Perth, WA
09.2023 - 09.2024
- Managed high-volume of inbound and outbound customer calls.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Ensured compliance with applicable laws when dealing with customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Updated customer records in the CRM system accurately with each interaction.
Special Needs Bus Aide
Trevor & Julie Beard
Perth, WA
04.2019 - 08.2023
- Provided additional support for disabled riders requiring help getting into their seats.
- Provided direct supervision and assistance to special needs students on the bus.
- Maintained a safe, secure, and orderly environment for all passengers.
- Ensured that all safety regulations were adhered to during transport.
- Monitored student behavior while on the bus and took corrective action when necessary.
- Administered first aid as needed in emergency situations.
- Developed positive relationships with students through encouragement, praise, and guidance.
Beauty Therapist
Self
Perth, WA
01.1994 - 02.2013
- Maintained accurate records of client appointments, inventory levels, sales transactions, employee hours worked and other data related to the salon's operations.
- Ordered beauty products and beauty equipment and maintained inventory.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Trained staff on customer service procedures, product knowledge, safety protocols and sanitation standards.
- Created service menus, pricing strategies, and promotional campaigns to attract new customers and retain existing ones.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Diploma of Beauty Therapy -
Perth College Of Beauty Therapy
Subiaco, WA09-1993
Skills
- Advanced facial treatments
- Sanitation and hygiene
- Swedish massage techniques
- Lash and brow maintenance
- Waxing services
- Skincare product sales
- Client consultation
Certification
HTLAID011 Provide First Aid, November 2022
References
References available upon request.
Timeline
Customer Service Agent
Commonwealth Bank
09.2023 - 09.2024
Special Needs Bus Aide
Trevor & Julie Beard
04.2019 - 08.2023
Beauty Therapist
Self
07.2013 - Current
Beauty Therapist
Self
01.1994 - 02.2013
Diploma of Beauty Therapy -
Perth College Of Beauty Therapy
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