Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Julia Horvat

Eaton,WA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Overview

4
4
years of professional experience

Work History

Apprentice Mechanical Fitter

BHP
04.2024 - Current
  • Acquired valuable hands-on experience in welding processes including MIG, TIG, stick welding during apprentice period.
  • Applied problem-solving skills to identify root causes of issues and implement appropriate solutions effectively.
  • Accelerated on-the-job learning by actively participating in training sessions led by experienced professionals.
  • Demonstrated adaptability by quickly learning new processes, technologies, and equipment as industry trends evolved.
  • Developed strong communication skills through regular interaction with supervisors, engineers, and fellow apprentices.
  • Supported the installation of new equipment by reading technical drawings and following instructions meticulously.
  • Participated in routine system checks and preventive maintenance activities to maintain optimal performance levels across all equipment types.

Assistant Store Manager

JPL Group (Prouds)
01.2023 - 03.2024
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays monthly to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

Key-Holder Supervisory Team Member

JPL Group (Prouds)
01.2022 - 12.2022
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.

Casual Sales Assistant

JPL Group (Angus&Coote)
01.2021 - 12.2021
  • Processed transactions accurately while maintaining a high level of customer service.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Education

Certificate II - Engineering

BHP Future Fit Academy
Perth, WA
01-2025

High School Diploma -

Newton Moore SH
Bunbury, WA
12-2019

Skills

  • Goals and performance

  • Creative thinking

  • Training and mentoring

  • Collaboration and teamwork

  • Customer relations

  • Team building and leadership

  • Visual merchandising

  • Team management

  • Safety enforcement

  • Customer service and engagement

Accomplishments

  • Achieved sales targets through effectively helping with customer inquiries and relations.
  • Supervised team of 7 staff members.
  • Designed frequent elaborate store displays for store promotions.
  • Resolved team disputes through open communication and fostering positive relationships.
  • Managed customer inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Apprentice Mechanical Fitter

BHP
04.2024 - Current

Assistant Store Manager

JPL Group (Prouds)
01.2023 - 03.2024

Key-Holder Supervisory Team Member

JPL Group (Prouds)
01.2022 - 12.2022

Casual Sales Assistant

JPL Group (Angus&Coote)
01.2021 - 12.2021

Certificate II - Engineering

BHP Future Fit Academy

High School Diploma -

Newton Moore SH

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Julia Horvat