Summary
Overview
Work History
Education
Skills
Affiliations
Websites
References
Timeline
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Julia Johnson

Port Campbell,VIC

Summary

Dynamic professional with extensive experience in guest management and property maintenance, notably as a Property Host for Airbnb. Proven track record in revenue optimization and marketing strategy, achieving Super Host status. Exceptional organizational skills and a commitment to customer service ensure memorable guest experiences and operational excellence.

Overview

20
20
years of professional experience

Work History

Property Host Air BnB

Self Employed
Port Campbell, VIC
12.2021 - Current
  • Managed operations for Airbnb host, ensuring seamless guest experiences and maintaining Super Host status.
  • Designed compelling property listing that attracted potential guests and maximized occupancy rates.
  • Responded promptly to guest inquiries, fostering engagement and satisfaction.
  • Coordinated bookings to optimize revenue generation and occupancy levels.
  • Cleaned four-bedroom house with meticulous attention to detail to uphold property standards.
  • Anticipated customer needs, delivering exceptional service throughout stays.

Front of House Server

Waves Restaurant
Port Campbell, VIC
05.2023 - 10.2023
  • Greeted guests upon arrival, provided menus, and addressed inquiries regarding menu items.
  • Followed up with guests post-meal to confirm satisfaction levels.
  • Maintained cleanliness of dining area, including tables, chairs, and floors.
  • Processed payments for meals using cash, debit, and credit transactions.
  • Replenished water glasses during meals as required.
  • Assisted servers with table bussing during busy periods.
  • Organized takeout orders for dine-in or pickup customers.
  • Prepared beverages according to recipes and special requests.

Caravan Park Manager

Princetown Recreation Reserve Committee of Management
Princetown, VIC
07.2005 - 03.2023
  • Managed daily operations of reception area, addressing customer enquiries efficiently.
  • Ensured compliance with health, safety, and hygiene regulations across caravan park.
  • Conducted regular inspections of equipment to maintain safety standards.
  • Oversaw financial reporting processes, including budgeting, forecasting, and invoicing.
  • Developed marketing plans to enhance occupancy levels year-round.
  • Organized bookings by allocating sites, processing deposits, and collecting payments.
  • Implemented policies and procedures for effective daily operations of caravan park.
  • Provided visitors with information on local attractions and events.

Administration Officer

Lochard Energy
Port Campbell, VIC
06.2019 - 01.2022
  • Ensured compliance with organizational policies and procedures for administrative operations.
  • Provided comprehensive administrative support, including document preparation, photocopying, and mailing.
  • Greeted visitors upon arrival at office reception, fostering a welcoming environment.
  • Answered incoming calls professionally, delivering accurate information and directing inquiries appropriately.
  • Processed invoices and payments using accounting software such as QuickBooks and Microsoft Dynamics GP.
  • Compiled daily activity logs and maintained updated records with relevant information.
  • Assisted with special projects as assigned by management, contributing to team objectives.
  • Prepared and distributed meeting materials including agendas, minutes, and presentations.

Kindergarten Teacher

Millville Children's Centre
Colac, VIC
01.2019 - 04.2020
  • Cultivated positive relationships with students, families, staff, and external agencies.
  • Participated in professional development to remain informed on early childhood education best practices.
  • Adapted lesson plans using student performance data to ensure success for all learners.
  • Assessed student progress and generated reports for parents, administrators, and faculty.
  • Guided students in developing critical thinking skills through problem-solving exercises.
  • Provided emotional support to students facing social or academic challenges.
  • Fostered respectful classroom atmosphere utilizing positive reinforcement techniques.
  • Supported at-risk students with additional assistance to achieve grade-level standards.

Education

Certificate IV in Training And Assessment -

SWTAFE Warrnambool
Warrnambool Victoria
01-2017

Bachelor of Early Childhood Education - Education

Deakin University Warrnambool
Warrnambool, VIC
01-2016

Skills

  • Guest management and booking coordination
  • Property maintenance
  • Customer service
  • Marketing strategy
  • Revenue optimization
  • Problem solving
  • Organizational skills
  • Multitasking proficiency

Affiliations

  • Gardening is my passion with a focus and extensive knowledge on sustainability and self sufficiency
  • Enjoy traveling Australia in our Campervan
  • Enjoy bush walks and swimming

References

References available upon request.

Timeline

Front of House Server

Waves Restaurant
05.2023 - 10.2023

Property Host Air BnB

Self Employed
12.2021 - Current

Administration Officer

Lochard Energy
06.2019 - 01.2022

Kindergarten Teacher

Millville Children's Centre
01.2019 - 04.2020

Caravan Park Manager

Princetown Recreation Reserve Committee of Management
07.2005 - 03.2023

Certificate IV in Training And Assessment -

SWTAFE Warrnambool

Bachelor of Early Childhood Education - Education

Deakin University Warrnambool

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Julia Johnson