Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Julia Joubert

Brisbane,QLD

Summary

Hard working and enthusiastic customer service worker, constantly working to improve and grow skills to ensure the highest quality of service. Friendly and approachable with an eagerness to learn and develop rapport with customers, whilst maintaining store by keeping workspace clean and stocked. Experience managing customers, remedying complaints and working as a team with fellow employees to enhance overall service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Netball Coach

Stuartholme School
Brisbane, QLD
02.2023 - Current
  • Guided players with enthusiasm, encouragement, and motivation to further their skills and their love for the game.
  • Assessed player abilities and assigned positions according to individual strengths.
  • Planned strategies and selected optimal team lineups to execute game plans.
  • Conducted exercising drills to improve flexibility, stamina and strength of each player.

Bartender

The Kenmore
Brisbane, QLD
02.2023 - 05.2024
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Created detailed cleaning checklist to maintain excellent bar hygiene.
  • Built relationships with customers ensuring the best quality service possible.
  • Worked closely with fellow employees to improve efficiency and customer service.
  • Completed regular bar inventories.
  • Operated cash register and Point of Sale (POS) system for transactions.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Attended regular training sessions to stay updated on new products or trends.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Prepared and served both standard and signature cocktails.

Junior Administrative Assistant

Dawson Electric
Brisbane, QLD
11.2023 - 03.2024
  • Responded effectively to sensitive inquiries or complaints.
  • Responded to customer inquiries via phone or email promptly.
  • Prepared meeting materials including agendas, minutes, handouts.
  • Inputted data into computer system accurately and efficiently.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Netball Umpire

Stuartholme School
Brisbane, QLD
02.2018 - 09.2023
  • Communicated with Co-umpire, Scorer and Timekeeper for clarification and smooth-running games.
  • Managed behavior of players, coaches and crowd foster good sportsmanship and reduce conflict.
  • Explained decisions and reasoning in clear, concise terms to players.
  • Executed high-pressure decisions, awarded points and imposed penalties under time constraints.
  • Adhered to and enforced game rules and regulations.

Bartender

Pig 'N' Whistle
Brisbane, QLD
10.2021 - 03.2023
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Education

Bachelors of Engineering (Honours)

University of Queensland
Brisbane, QLD
11.2028

High School Diploma -

Stuartholme School
Toowong, QLD
11.2022

Skills

  • Outgoing Personality
  • Outstanding Customer Service
  • Interpersonal Relationships
  • Cash Handling and Management
  • Teamwork and Professionalism
  • Anticipating Guest Needs
  • Handling Difficult Customers
  • Supply and Inventory Maintenance
  • Organizational Ability
  • Service-Oriented Mindset
  • Multitasking and Prioritization
  • Excellent Judgment
  • Safe Serving Knowledge
  • Cleaning and Sanitizing
  • Food and Beverage Service

Certification

  • Responsible Service of Alcohol
  • Covid Safe Work Training for Dining In
  • ABS - Nationally Recognised Barista Course
  • ABS - Coffee Art

Accomplishments

  • Gold Award in the Queensland Catholic Music Festival (QCMF) 2022
  • Academic Excellence 2018 and 2020
  • Sister Molley Ahern Service Award, Bronze 2020
  • Piano Grade 3 AMEB High Distinction 2020
  • Grade 4 Violin AMEB 2020
  • First Lego League Award 2017
  • Junior Rotary Award 2016

References

The Kenmore - Josh King - 0423 676 062 - jking183@hotmail.com

Stuartholme School - Keiran Gilmore - kegilmore@stuartholme.com

Dawson Electric - Kristine Dawson - 0491 200 133 - kristine@dawsonelectric.com.au

Timeline

Junior Administrative Assistant

Dawson Electric
11.2023 - 03.2024

Netball Coach

Stuartholme School
02.2023 - Current

Bartender

The Kenmore
02.2023 - 05.2024

Bartender

Pig 'N' Whistle
10.2021 - 03.2023

Netball Umpire

Stuartholme School
02.2018 - 09.2023

Bachelors of Engineering (Honours)

University of Queensland

High School Diploma -

Stuartholme School

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Julia Joubert