Eric Chan
St.Lucia,QLD
Summary
Dedicated helpdesk professional currently providing technical support in a 100+ user environment. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve, and document user help requests for desktop, laptop, mobile, network and peripheral problems.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Server Administrator / IT Support Officer
Sun Engineering
08.2022 - Current
- Managed data backups and disaster recovery operations for 100+ person company.
- Constructed and maintained Virtual Local Area Network (VLAN).
- Planned, coordinated and implemented network security measures.
- Planned, implemented and maintained wireless network strategy and operation.
- Network Infrastructure Architecture - Designed and architect IT workstation for new 70+ person worksite in Sydney
- Provide Technical support and guidance to in-house staffs by researching and answering questions, troubleshooting problems, and maintaining workstation
- Improves system performance by identifying problems and recommending changes
- Troubleshoot hardware and software issues in relation to servers
- Maintained network hardware and software and monitored network to support network availability to end users.
Education
Master of Information Technology - Cyber Security And Networking
Queensland University of Technology
Brisbane, QLD07.2022
Bachelor of Information Technology - Information System
Queensland University of Technology
Brisbane, QLD12.2019
Diploma of Information Technology -
Queensland University of Technology International College
Kelvin Grove, QLD2016
Skills
- Server Installation, Maintenance and Improvements
- Network Security Management
- Microsoft Active Directory
- VPN Configurations
- Hardware and Software Monitoring
- Networking Systems Integration
- Wireless Access Point
- Network Repairs and Maintenance
- DNS Lookup
- Windows Server 2012
- Microsoft Office Suite
Additional Information
I am currently holding Graduate Visa under Hong Kong Stream. Hence, I will be eligible for Permanent Resident Visa after 3 years of residence in Australia.
Timeline
Server Administrator / IT Support Officer
Sun Engineering
08.2022 - Current
Master of Information Technology - Cyber Security And Networking
Queensland University of Technology
Bachelor of Information Technology - Information System
Queensland University of Technology
Diploma of Information Technology -
Queensland University of Technology International College
Similar Profiles
Kristyna BurgerovaKristyna Burgerova
Receptionist Administrator at Sun EngineeringReceptionist Administrator at Sun Engineering
Shu WuShu Wu
Civil Engineer Draftsperson at Sun Engineering Consultants International, Inc.Civil Engineer Draftsperson at Sun Engineering Consultants International, Inc.
G ANJALIG ANJALI
Office Administrative Assistant at Sun Engineering WorksOffice Administrative Assistant at Sun Engineering Works