Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Julia Kirkby

Julia Kirkby

Secret Harbour,WA

Summary

Dynamic professional with a proven track record in sales and customer service at Advancetag PTY LYD. Skilled in relationship building and multitasking, I excel in developing strategies that enhance service delivery and customer satisfaction. Expert in utilizing scheduling and administrative support to achieve goals, I foster strong teamwork to drive success.

Overview

24
24
years of professional experience

Work History

Sales and Marketing Assistant

Advancetag PTY LYD
Secret Harbour, Western Australia
10.2023 - Current
  • Generated new leads within target market using traditional marketing, social media networking and direct networking with decision-makers
  • Assisted with data entry and filing of documents.
  • Provided product information, answered questions, and offered solutions to customer inquiries.
  • Followed up on sales leads through outbound calling.
  • Answered incoming telephone calls to provide store, products and services information.
  • Described merchandise and explained use, operation and care.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Team Facilitator Community Support

Avivo Live life
Mandurah , Western Australia
11.2017 - 07.2023
  • Developed and implemented strategies to ensure the highest quality of service delivery to customers.
  • Developed employee work schedules that ensured efficient utilization of personnel while meeting customers' needs.
  • Developed and implemented care plans in collaboration with healthcare professionals and customers' families.
  • Conducted regular performance reviews of staff members to identify areas for improvement.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Facilitated communication between team members, families and other healthcare professionals involved in providing care for patients.
  • Operated equipment and machinery according to safety guidelines.
  • Operated a variety of machinery and tools safely and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.

Social Trainer

Department of communities
West Perth , Western Australia
12.2000 - 12.2016
  • Assisted clients with personal care, such as showering and dressing.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Maintained detailed and confidential client records in compliance with privacy regulations.
  • Evaluated and addressed individual client needs and concerns.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
  • Engaged clients in activities aimed at promoting physical and mental stimulation.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.

Education

Cert 3/4 Disabilities And Community Services - Disability And Community Services

Disabilities Services Commision
Western Australia
01-2004

Cert 3/4 - Health And Fitness

Onfit Training College
Brisbane, QLD

Skills

  • Scheduling
  • Member account management
  • Customer consulting
  • Relationship building
  • Multitasking and organization
  • Administrative support
  • Customer service
  • Strong teamwork
  • Promotional support
  • Membership recruitment
  • Relationships and rapport
  • Goal-oriented mindset

Affiliations

  • Health and fitness.
  • family oriented
  • Beach walks
  • Outdoor adventures

References

References available upon request.

Timeline

Sales and Marketing Assistant

Advancetag PTY LYD
10.2023 - Current

Team Facilitator Community Support

Avivo Live life
11.2017 - 07.2023

Social Trainer

Department of communities
12.2000 - 12.2016

Cert 3/4 Disabilities And Community Services - Disability And Community Services

Disabilities Services Commision

Cert 3/4 - Health And Fitness

Onfit Training College

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Julia Kirkby