Summary
Overview
Work History
Skills
References
Timeline
Intern
Julia Kitt

Julia Kitt

Skye

Summary

A highly motivated and focused individual with a strong administrative, banking and legal background with excellent communication skills and a strong focus on customer service.

Overview

14
14
years of professional experience

Work History

Partner Success Specialist

Joust
06.2022 - 01.2023
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Updating the Customer Service Records, all internal documents for the platform and liaising with the customer team.
  • Answering all calls and emails in relation to the product I was managing and also assisting other Business Development Officers with their calls and emails while they were unavailable.

Sales Support Specialist

ME
10.2016 - 06.2022
  • Managed customer accounts, responding to inquiries and resolving customer service issues both external and internal.
  • Supporting the Business Development Managers with all query’s while they are unavailable to ensure they are maintaining their key relationships.
  • Managing the emails, all administrative documents and taking calls.
  • Maintaining and updating all broker records.
  • Provided brokers with adequate training on application submission quality to ensure faster approvals.

Deputy Registrar

Auckland District Court
09.2008 - 02.2015
  • Generating and overseeing completion of case files by other team members and verifying contents are correct.
  • Swearing in the officer in charge and reviewing contents of the offence information to ensure it was correct.
  • Overseeing the court registrars documents and providing out of court assistance if needed.
  • Liaising with lawyers, judges and police and supplying them with information they need for a specific case or any other enquires they have.
  • Managing a diary for all members of my team, notifying them of any training or meetings that are required for the next day.

Skills

  • Computer literacy
  • Data analysis
  • Customer Relationship Building
  • Great at verbal and written communication
  • Flexibility
  • Attention to detail
  • Good time management skills

References

Lauri Kroon NSW State Manager

Ph: 0420 908 137

Steven Macgillivray Regional Manager QLD/SA/WA ME Bank

Ph: 0409 316 089

Timeline

Partner Success Specialist

Joust
06.2022 - 01.2023

Sales Support Specialist

ME
10.2016 - 06.2022

Deputy Registrar

Auckland District Court
09.2008 - 02.2015

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Julia Kitt