Julia Kuzmowicz
Sydney,NSW
Summary
I am a dedicated and adaptable professional with a solid foundation in business management coupled with diverse experience across marketing, administration, customer service, and executive assistance roles. Possessing a keen understanding of cultural nuances due to extensive time spent living overseas, I bring a unique perspective to every task and interaction. With a passion for leveraging multicultural insights to drive success, I thrive in dynamic environments where creativity and problem-solving are valued.
Overview
5
5
years of professional experience
Work History
Corporate Receptionist
Servcorp Global Head Office
Sydney, NSW
06.2023 - Current
- Front of house & first point of contact for external visitors and high profile individuals visiting the Global Head Office
- Supported executives and management by providing assistance as needed
- Directed guests to appropriate departments and personnel, utilizing extensive knowledge of the office layout and organizational structure
- Diary management and management of meeting rooms
- Managing a high-volume call switchboard ensuring a positive experience and first impression
- Handling queries and complaints via phone, email, and general correspondence
- Transferring calls for all clients as necessary
- Routed incoming phone calls, effectively connecting callers to the appropriate individuals or departments
- Ensured a smooth visitor and client experience by preparing security access passes, notifying hosts of arrivals
- Managing office supplies as well as photocopying, filing, data entry, sorting mail
- Performing adhoc administration duties related to accounting, marketing, and property
- Receiving and dispatching deliveries.
Executive Assistant to the Director
Fujairah Metals
Sydney, NSW
09.2023 - Current
- Personal Errands: Coordinated personal errands and tasks for the director with precision and discretion, managing schedules, coordinating deliveries, and handling various administrative duties to assist in non-work-related burdens and optimise the director's focus on strategic objectives.
- Travel Management: Skillfully organised and managed travel arrangements for the director, including flight bookings, hotel accommodations, and ground transportation, ensuring seamless logistics and adherence to travel policies and preferences in a remote setting.
- Email Correspondence: Managed email correspondence on behalf of the director, composing, drafting, and responding to emails with professionalism, accuracy, and attention to detail. Prioritised incoming messages, flagged urgent matters, and facilitated timely communication with internal and external stakeholders.
- Communication with other Executives: Facilitated communication and coordination with other executives and senior leadership within the organisation, serving as a liaison and representing the director's interests with diplomacy and tact in virtual meetings, conferences, and discussions.
- Virtual Meeting Coordination: Coordinated virtual meetings, conferences, and webinars, leveraging remote collaboration platforms and video conferencing tools to schedule appointments, send invitations, and manage logistical details effectively. Ensured seamless execution and active participation in virtual gatherings.
- Document Preparation and Distribution: Prepared, reviewed, and distributed meeting agendas, minutes, presentations, and other documents in digital formats, maintaining confidentiality and adhering to organizational standards for quality and professionalism. Collaborated with team members to compile information and create polished materials for virtual presentations and reports.
- Marketing Duties: Assisted in the development and implementation of marketing strategies and campaigns to promote products or services.
Conducted market research and analysis to identify trends, opportunities, and customer preferences. Created and edited marketing materials, including presentations, brochures, and promotional content.
Personal Assistant to the Mediator
Rolfe Mediation
Sydney, NSW
09.2023 - Current
- Mediation Agreement and Confidentiality Undertakings: Assisted in the preparation of mediation agreements and confidentiality undertakings, ensuring compliance with legal requirements and ethical standards. Maintained records of signed documents and managed their safekeeping.
- Document Preparation and Organisation: Prepared folders containing relevant documents from all parties involved in mediation sessions, ensuring accuracy, completeness, and confidentiality. Managed digital and physical filing systems to facilitate easy access to essential materials.
- Communication with Solicitors: Acted as a liaison between the mediator and solicitors representing parties in mediation, facilitating effective communication and information exchange. Responded promptly to inquiries, relayed messages, and coordinated document exchanges as required.
- Invoicing: Prepared invoices for mediation services rendered, accurately documenting billable hours and expenses incurred. Implemented efficient billing processes and maintained records of payments received and outstanding balances.
- Invoice Follow-Up: Proactively followed up on outstanding invoices, communicating with clients and solicitors to expedite payment processing and resolve any billing discrepancies. Ensured timely and accurate reconciliation of accounts receivable.
- Calendar Management: Managed the mediator's calendar, scheduling mediation sessions, appointments, and commitments with precision and attention to detail. Coordinated logistics for meetings and travel arrangements as necessary.
- Bookings and Administrative Assistance: Provided general administrative support, including correspondence management, file organization, and office maintenance.
Store Sales Assistant
Sennheiser
Sydney, NSW
01.2019 - 09.2019
- Developed an expert understanding of high-end electronic products, including features, specifications, and benefits, to provide informed recommendations
- Identified customers' needs and matched them with suitable products to maximize satisfaction
- Demonstrated enthusiasm and passion for cutting-edge technology, fostering customer interest and trust
- Conducted live product demonstrations to showcase the functionalities of high-end electronics
- Addressed customer objections, negotiated prices, and conveyed the value of products
- Identified upselling opportunities
- Built and maintained strong relationships with repeat customers, recognizing preferences and ensuring a tailored experience during each visit
- Collaborated with the visual merchandising team to arrange high-end electronic products in visually appealing displays.
Education
Bachelor of Business Management -
James Cook University
Singapore03.2023
Skills
- Computer Skills
- Team Player
- Effective Time Management
- Creativity
- Customer Service
- Fast Learner
- Communication
- Ability to Multitask
- Leadership
- Adaptability
- Problem Solving
- Decision Making
- Strong Presentation
- Project Management
Languages
English
Native/ Bilingual
Polish
Native/ Bilingual
References
References available upon request.
Timeline
Executive Assistant to the Director
Fujairah Metals
09.2023 - Current
Personal Assistant to the Mediator
Rolfe Mediation
09.2023 - Current
Corporate Receptionist
Servcorp Global Head Office
06.2023 - Current
Store Sales Assistant
Sennheiser
01.2019 - 09.2019
Bachelor of Business Management -
James Cook University
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