JULIA LIGTERINGEN

• Led business development activities for global academic and enterprise clients, driving growth in software sales.
• Conducted tailored client demonstrations to showcase features and benefits for researchers and organisations.
• Managed incoming leads from trials, enquiries, and marketing campaigns, nurturing them through to conversion.
• Generated new business opportunities through proactive outreach and relationship building across target markets.
• Managed end-to-end sales pipeline including quotations, renewals, and procurement compliance.
• Developed marketing and educational content including blog posts, LinkedIn campaigns, and training decks.
• Coordinated product training and customer onboarding to ensure client success and satisfaction.

Sales & Contract Support Officer (Part-Time) – Mar 2024 to Jul 2024

• Supported the sales team with preparation of quotes, contracts, and invoicing.
• Assisted with client communications, ensuring timely follow-ups and smooth onboarding.
• Helped maintain accurate sales records and licence allocations.

• Received and prepared incoming briefs, extracting relevant information prior to distribution to legal staff.
• Managed archiving of paper and electronic documents across multiple software platforms and databases.
• Oversaw office and kitchen supply ordering and maintained stock levels.
• Scheduled team and external meetings through a multi-channel calendar, catering to varied technical and hospitality requirements.
• Managed high-volume phone calls, screening and directing enquiries to the appropriate team members and taking accurate messages.

• Coordinated interviews, meetings, and appointments, maintaining a well-organised team calendar.
• Assisted in recruitment processes, including candidate screening, reference checks, and reporting.
• Managed multiple email streams, prioritising action items and ensuring timely follow-ups.
• Represented the business at weekly networking meetings (BNI) and planned events and sponsorships.

• Delivered high-quality client service, tenant management, and event coordination in a corporate office environment.
• Generated monthly client invoices using NetSuite and managed multi-line phone and mail systems.
• Coordinated meetings and events including room setup, catering, and AV requirements.

• Led a team of customer service representatives, providing training and performance coaching.
• Resolved escalated customer complaints and implemented service improvements.
• Monitored team performance, ensuring KPIs and customer satisfaction targets were met.