Julia Lloyd
Pascoe Vale,VIC
Summary
An enthusiastic Manager with 5 years of hands on experience in people management and over 14 years in the customer service industry; backed by an environmental science degree and a passion for community development.
Known for staying poised and calm when under pressure and experienced in recruiting, training and coordinating people to create positive engagement, while using independent decision-making skills and sound judgement to positively impact a team's success.
A strong communicator with an excellent reputation for being equally warm and professional who thrives in dynamic, fast-paced work spaces. A hardworking team player who is dedicated to creating a safe and inclusive environment for all.
Extremely excited for the opportunity to be apart of a team that that is passionate about giving back to the community.
Overview
7
7
years of professional experience
Work History
T2 Store Manager
T2 Tea
Melbourne, VIC
05.2022 - Current
- Seasonal Recruitment Champion for all Central Melbourne Stores
- Care-taking Regional manager for Victorian stores when leader is absent; mentoring, team encouragement and timely task management
- Trained new employees on proper protocols and customer service standards
- Promoted positive customer experience through day-to-day supervision and management of top Gold Store environment.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Assisted in recruiting, hiring and training of other managing team members
- Trained and guided team members to maintain high productivity and performance metrics
- Coordinated incoming job requisitions and applications for over 150 candidates
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Operated and maintained applicant tracking and candidate management systems
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Maintained professional, organized and safe environment for employees and patrons
- Worked with customers to understand needs and provide excellent service
T2 Store Manager
T2 Tea
Fitzroy, VIC
03.2019 - 05.2022
- Successfully managed large and diverse team in fast-paced experience driven environment through proactive communication and positive feedback.
- Quickly learned new skills and applied them to daily tasks, improving efficiency, performance and customer satisfaction.
- Demonstrated respect, warmth and willingness to help and overcome objections when needed.
- Always offered friendly, inclusive and efficient service to customers, handling challenging situations with ease.
- Personally developed and implemented a 'Good, Better & Best' Waste management system Australia-wide focusing on better education and accessibility to in-store sustainable waste disposal
- Developed and maintained relationships with regular and new customers using our CUPPAS sale model while upholding T2 values
- Maximized performance by monitoring daily activities and mentoring team members.
- Raised performance and maintained growth in areas of sales and KPI's by identifying and targeting areas in need of improvement alongside improving team morale and passion.
- Created people first store environment for both team members and customers built on mutual respect.
- Utilized performance data and reports to evaluate and improve operations, target current business conditions and forecast store needs.
- Seven years of product knowledge and expertise with the T2 brand. Use this and the L&D services to regularly coach team members on product, service and sales.
Sales Assistant Team Leader
T2 Tea
Adelaide, SA
11.2015 - 03.2019
- Managed TTP Shopping Centre pop up gift box for 2 consecutive Christmas seasons exceeding budgets and results each time.
- Gained experience managing diverse groups of individuals and helped each one to reach their best potential through personalized coaching and support.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Upheld and shared T2 Values of Courage, Curiosity, Creativity, Passion and Accountability while using CUPPAS model to give customers profitable T2 experiences.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered warm, friendly and efficient service to customers, handled challenging situations with ease.
Summer Camp Counselor/Waterfront Director
French Woods Festival Of The Performing Arts
Binghamton, New York
05.2015 - 10.2015
- Worked with children & young adults of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Implemented camp activities fostering physical, social and emotional growth.
- Counseled individuals on self-discipline and personal accountability.
- Helped youths from varying backgrounds by guiding, mentoring and counseling, as well as encouraging each to achieve personal goals.
- Awarded Camp Counselor of Summer 2015
Education
Graduate Certificate - Geography
Curtin University Online
Perth, WA11.2023
Bachelor of International Development - International Development
University of Adelaide
Adelaide, SA06.2018
Bachelor of Science - Environmental Science
University of South Australia
Adelaide, SA03.2015
Skills
- Warm yet professional
- Flexible & Adaptable
- Customer Service driven
- People Based Leader
- Interpersonal Relationship building Skills
- Customer & Team Relationship Management
- Recruiting, Training & Mentoring
- Roster & Shift Management
- Performance Tracking and Evaluations
- Customer/Sales Trend Analysis
- Inventory System Operations & Management
- Strong Verbal and Written Communication
- Trained in PCI Change Management
References
Available upon request
Willing to get Police Check if required
Timeline
T2 Store Manager
T2 Tea
05.2022 - Current
T2 Store Manager
T2 Tea
03.2019 - 05.2022
Sales Assistant Team Leader
T2 Tea
11.2015 - 03.2019
Summer Camp Counselor/Waterfront Director
French Woods Festival Of The Performing Arts
05.2015 - 10.2015
Graduate Certificate - Geography
Curtin University Online
Bachelor of International Development - International Development
University of Adelaide
Bachelor of Science - Environmental Science
University of South Australia
Similar Profiles
Talia SahanTalia Sahan
Team Member at T2 TeaTeam Member at T2 Tea
Nigella DolanNigella Dolan
T2 Christmas Casual at T2 TeaT2 Christmas Casual at T2 Tea
Hailey DowdHailey Dowd
Sales Assistant at T2 TeaSales Assistant at T2 Tea