Julia Macerola
Bensville,Australia
Summary
Dynamic and organised Coordinator of Supports committed to enhancing lives through tailored support strategies. Expertise in managing challenging behaviors and crafting individualized support plans fosters person-centered environments prioritising independence and well-being. Proven ability to establish strong rapport with clients and families ensures trust and collaboration, leading to exceptional care delivery. Adaptability, problem-solving skills, and dedication to supporting diverse needs position as a valuable asset in any challenging role.
Overview
19
19
years of professional experience
Work History
Coordinator of Supports
Coast and Country Primary Care
08.2023 - Current
- Locating, coordinating, managing and or facilitating a range of supports and support providers to meet identified needs.
- Connect participants with mainstream and specialist support.
- Coordinate participants’ plans to enable greater independence as well as increased social and economic participation.
- Monitor & evaluate services provided to clients.
- Ensure supporters are working towards client goals.
- Work collaboratively with clients, families, providers & other stakeholders.
- Creating NDIS budget to ensure supports sustain for the plan period
- Assist clients to apply for plan changes
Direct Support Worker
Coast and Country Primary Care
03.2021 - 08.2023
- Supporting NDIS participants to achieve their plan goals
- Providing social and emotional support to participants
- Providing transport and support to appointments
- Assistance with paperwork including applying for jobs, housing, and Centrelink
- Assistance with exercise
- Assisting with cooking, cleaning, and household tasks
Casual Warehouse Assistant
Scholastic
06.2020 - 03.2021
- Packing and sending book fair orders for schools across Australia
- For filling student orders
- Sorting of product returning to the warehouse
- Receiving stock – scanning, categorising, and storing in the appropriate location
- Checking inventory and completing stocktake
- Experience using an RF scanner
- Assisting with warehouse sales, greeting customers, and helping to selected products
- Removing damaged items from the shelves and updating inventory
Retail Manager
PVH Brands - Tommy Hilfiger
04.2012 - 09.2014
- Ensuring high levels of customer satisfaction through excellent sales service
- Maintaining outstanding store presentation through visual merchandising
- Maintaining stock level on the shop floor
- Recommending items in store to match customers needs
- Achieving sales goals and targets and communicating with superior managers on the stores weekly performance
Salon Assistant
Care 4 Hair
01.2011 - 04.2012
- Welcomed and greeted clients into the busy salon
- Recommended treatment and styling products to customers to meet current needs
- Reception duties - answering phones, scheduling appointments and processing payments.
- Keeping a record of client preferences and services
- Sanitised all tools, followed all safety standards and kept the salon clean and safe.
- Shampooed, conditioned and rinsed client’s hair.
- Maintained excellent salon presentation
- Worked with diverse clientele and assisted people of all ages to feel comfortable and welcome
Receptionist
Reed Specialist Recruitment
04.2009 - 01.2012
- Answered and directed incoming calls using a multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Sorted and delivered incoming mail.
- Rendered information to callers and drafted office emails.
- Maintained financial records to verify timely clearance of all credit and debit activities.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Assisted in formatting client resumes into the Reed recruitment template
Receptionist - Varying Temporary Roles
Norwest recruitment
01.2007 - 04.2009
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using a multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Scheduled and confirmed appointments.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Processed payments and updated accounts to reflect balance changes.
- Rendered information to callers and drafted office emails.
- Prepared, compiled and filed documents as well as reports presented to various stakeholders.
- Booking flights and travel itineraries
Education
Diploma - Community Services
Open Colleges
01.2022
Certificate III - Business Administration
TAFE
01.2007
Skills
- First Aid qualified through St Johns Ambulance
- Mental Health first aid accredited
- Ability to build a strong rapport with clients
- Patience and understanding
- Ability to quickly learn new skills on the job
- Ability to work independently
- Able to maintain a high quality of work while completing task quickly
- Adaptable to new working environments
Timeline
Coordinator of Supports
Coast and Country Primary Care
08.2023 - Current
Direct Support Worker
Coast and Country Primary Care
03.2021 - 08.2023
Casual Warehouse Assistant
Scholastic
06.2020 - 03.2021
Retail Manager
PVH Brands - Tommy Hilfiger
04.2012 - 09.2014
Salon Assistant
Care 4 Hair
01.2011 - 04.2012
Receptionist
Reed Specialist Recruitment
04.2009 - 01.2012
Receptionist - Varying Temporary Roles
Norwest recruitment
01.2007 - 04.2009
Certificate III - Business Administration
TAFE
Diploma - Community Services
Open Colleges
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