Julia Martina Hazewinkel
Adelaide,SA
Summary
Hard-working Back of House Manager with experience overseeing stock rooms and managing daily workers. Excellent communicator with wide range of management skills focusing on multiple projects at once. Driven and loyal employee enjoying personal satisfaction from job well done.
Overview
6
6
years of professional experience
Work History
Back of House Manager
Nike
09.2023 - 11.2024
- Ensure BOH area is clean, organized to ensure a smooth transition between seasons and complies to safety standards
- Perform box counts, validate against bills of lading, ensuring discrepancies, shortages or damages are reported immediately
- Manage implementation and closing of Markdown / Promotion on timely manner
- Assist sales floor with product placement & stock replenishment
- Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
- Followed operational procedures and enforced product standards, quality and consistency.
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
- Demonstrated strong leadership qualities by setting clear expectations for staff performance, providing guidance when needed but also allowing for autonomy.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Contributed to successful promotional events through efficient preparation, setup, and restocking of sale items.
Sales Associate
Nike
09.2022 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales
- Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting
- Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary
- Serve as a product knowledge resource for consumers and entry level associates
- Seek educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniques
- Assist Leads, Senior Associates, and Managers in training entry-level associates
- Assist with loss prevention efforts by providing proactive customer service
- Managed returns, exchanges and refunds in accordance with store policy.
Shift Lead
Flink
01.2022 - 09.2022
- Leading and supervising numerous people, building a team in an intense working environment and carrying the responsibility of the whole hub's performance
- Training new colleagues and being a point of contact for variety of questions
Inventory Associate
Flink
09.2021 - 01.2022
- Carrying out inventory checks, making sure the whole inventory is correct
- Carrying out all checks (THT checks & freshness checks)
- Filling shelves and organizing products according to the FiFO principle
- Organization of the entire backstock area
- Managing the process of inbound product deliveries and outbound goods
- Support for rider operations during peak times
- Management of picker team, ensuring an adequate performance level in the team
Driver Captain and Supervisor
Thuisbezorgd
08.2019 - 09.2021
- Training new colleagues
- Ensure that deliveries are carried in the appropriate way
- Assisting Hub coordinators
Head Waitress, Bartender
Restaurant Fatoush
09.2019 - 04.2020
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Greeted new customers, discussed specials, and took drink orders.
- Supervised server staff and simultaneously served personal section of tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress, Dessert responsible, Bartender
Ristorante Il Lago
06.2018 - 09.2019
- Responsible to make and serve all desserts order
- Greeting guests and taking drink and food orders
- Staying attentive to the needs of guests in the dining areas
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
- Following health code standards with regards to the handling of food
- Training new colleagues
- Managed bar area
- Serving drinks according per client request
Education
Bachelor's Degree - Communication and Information Science
Rijksuniversiteit
07-2024
Skills
- Leadership
- Time Management
- Problem solving
- Staff Training
- Team Player
- Solution Oriented Thinking
- Sanitation standards
- Food safety compliance
- Staff training
- Scheduling coordination
- Quality assurance
- Teamwork
Languages
Italian
English
Dutch
Swedish
References
Florin Giurca, Flink, Groningen, florin.giurca@goflink.com
Personal Information
- Date of Birth: 10/22/98
- Nationality: Dutch
Timeline
Back of House Manager
Nike
09.2023 - 11.2024
Sales Associate
Nike
09.2022 - 09.2023
Shift Lead
Flink
01.2022 - 09.2022
Inventory Associate
Flink
09.2021 - 01.2022
Head Waitress, Bartender
Restaurant Fatoush
09.2019 - 04.2020
Driver Captain and Supervisor
Thuisbezorgd
08.2019 - 09.2021
Waitress, Dessert responsible, Bartender
Ristorante Il Lago
06.2018 - 09.2019
Bachelor's Degree - Communication and Information Science
Rijksuniversiteit
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