Julia Nguyen

• Provide high-level executive support to the CEO, including diary management, communications, meeting preparation, and confidential correspondence, ensuring alignment with business priorities.
• Independently manage and deliver multiple projects simultaneously, such as clinic renovations, new service launches, and marketing campaigns, with full responsibility for timelines, budgets, and deliverables.
• Lead supplier, contractor, and vendor engagement by sourcing, negotiating contracts, coordinating works, and ensuring compliance with organisational standards and regulatory requirements.
• Oversee marketing and communications, including content calendars, influencer partnerships, and promotional campaigns to increase brand visibility, patient engagement, and sales.
• Develop and maintain company policies, protocols, and operational documentation to support compliance and consistency across teams.
• Monitor financial activities and prepare detailed reports, implementing systems to improve financial tracking and accountability.
• Drive staff engagement and culture by coordinating training, professional development programs, and internal events.
• Act as the primary problem-solver across administration, operations, IT, finance, and marketing, ensuring smooth daily workflows and effective issue resolution.

• Executive Assistant to CEO
• Streamlined communication, managing correspondence between CEO and external stakeholders.
• Optimized scheduling efficiency, coordinating meetings, appointments, and travel arrangements for CEO.
• Enhanced productivity with meticulous organization of documents and files for easy access and retrieval.
• Managed complex projects to successful completion, ensuring timely delivery of results to CEO.
• Supported decision-making processes by compiling research data and presenting findings to CEO.
• Enhanced operational efficiency by streamlining processes and implementing cost-saving measures, resulting in a 20% reduction in operational expenses.
• Developed high-performing teams through effective training, coaching, and performance management.
• Fostered a culture of continuous improvement by regularly reviewing processes and identifying areas for optimization.

• Professional Reception: Welcomed visitors, offering efficient and friendly assistance.
• Client Communication: Addressed queries and complaints, and facilitated call redirections.
• Client Engagement: Served as the primary contact, scheduling appointments for potential clients.
• Call Management: Managed high-volume calls, directing callers to the right personnel efficiently.
• Scheduling Efficiency: Optimized daily dental appointment schedules.
• Client Relationship Management: Engaged potential clients and maintained timely follow-ups.
• Financial Oversight: Managed billing and ensured accurate account details.
• Team Collaboration: Worked closely with team members, suppliers, and patients.

• Strategic Oversight: Directed daily business operations for peak performance.
• Leadership: Led front-of-house teams, promoting efficiency and excellence.
• Business Development: Identified and actualized growth opportunities, driving business expansion.
• Patient Relations and Communications: Set high standards in patient care, emphasizing quality service.
• Executive Support: Served as the primary liaison to top surgeons and practitioners, aiding key decisions.
• Operational Coordination: Managed scheduling and patient communications effectively.
• Digital Strategy: Oversaw digital branding, social media, and the creation of marketing materials using tools like Photoshop and Mailchimp.
• Surgical Management: Coordinated planning for cosmetic and reconstructive surgeries.
• Patient Care Strategy: Streamlined pre and postoperative care for enhanced patient satisfaction.

• Interpersonal Excellence: Cultivated strong rapport with patients, enhancing their experience.
• Operational Oversight: Managed daily office operations efficiently.
• Communication Management: Handled incoming communications and directed them to relevant stakeholders.
• Regulatory Adherence: Monitored and updated practice protocols, aligning with National Health standards.
• Administrative Expertise: Delivered top-notch reception and secretarial support to patients and staff.
• Confidentiality Assurance: Prioritized and maintained the privacy of all interactions.
• Financial Stewardship: Managed financial accounts and oversaw revenue streams.
• Reporting: Generated weekly and daily financial reports.
• Payroll Management: Handled payroll activities ensuring timely and accurate compensation.

Responsibilities included opening and closing of business, overlooking inventory (maintaining stock control,ordering and shipment), managed and trained staff, fortnightly roster creation