Julia Pan
Melbourne
Summary
Determined and experienced Duty and Sales Manager committed to providing excellent efficiency and service. A fast learner ready to adapt to new departments along with prioritising tasks whilst being organised, detail-oriented and carry out fast-pace work to meet team goals. Skilled in high-volume environments and determined to always learn more to make this a full-time position.
Overview
4
4
years of professional experience
Work History
Duty Manager
San Churros
The District Docklands
02.2022 - 03.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for team members.
- Increased sales by implementing effective merchandising strategies and optimised store layouts.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Collaborated with corporate marketing teams to execute promotional campaigns that increased foot traffic in-store.
- Analysed sales data to identify trends, adjust inventory levels accordingly, and maximise revenue opportunities.
- Established rosters for the team members on the weekly basis
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
Assistant Retail Sales Manager & Assistant
Cotton On & Body
Melbourne Central
04.2022 - 12.2023
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Collaborating with the team to achieve KPI goals daily
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products.
- Picking and packing online orders daily
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Answered customer questions about products, policies and services, helped locate merchandise, and promoted key items.
- Checked packages and merchandise for damage and notified vendors.
- Carrying out heavy packages and boxes over 15kg daily
- Utilised upselling techniques to promote additional products and increase sales.
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
- Trained new employees on store policies, procedures, and customer service techniques to ensure seamless integration into the team.
- Collaborated with retail sales manager to develop promotional events that boosted store revenue.
- Analysed sales data to identify trends and adjust inventory levels accordingly for optimal product availability.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Barista/Retail Assistants
Daniel's Donuts
Collins St, Maribyrnong & Brimbank, VIC
03.2020 - 05.2022
- Cross-sold pastries and pies with coffee or milkshake orders, boosting customer purchases.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained cleanliness and sanitation of customer-facing work area and store space to meet governmental and organisational safety and health guidelines.
- Created wide variety of hot and cold beverages in average shifts with consistent positive customer satisfaction.
- Worked flexible hours; mornings, late nights, weekends and holiday shifts.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Carried out day-day-day duties accurately and efficiently.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Utilised POS system, payment processing, cash change and issuing of receipt.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Complied with standards for merchandising, stocking and storing product.
Education
Bachelor's - Marketing & Communications
RMIT
24 La Trobe St, Melbourne VIC 300010.2023
Skills
- High-Volume Environments
- Staff Training and Development
- Brand and Product Knowledge
- Merchandising & Marketing Knowledge
- Efficient and Detail-Oriented
- Fast Learner
- POS Systems and Ordering Platforms
- Team-Oriented and Cooperative
Availabilities
Weekday & Weekends: 6am-12am (Including public holidays)
Timeline
Assistant Retail Sales Manager & Assistant
Cotton On & Body
04.2022 - 12.2023
Duty Manager
San Churros
02.2022 - 03.2024
Barista/Retail Assistants
Daniel's Donuts
03.2020 - 05.2022
Bachelor's - Marketing & Communications
RMIT