Summary
Overview
Work History
Education
Certification
Timeline
Generic

Julia Pan

Melbourne,VIC

Summary

Highly driven retail worker with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile working efficiently with a team. Consistently recognised for sales performance and excellence in customer service determined to learn more.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Sales Assistant

Cotton On & Body
05.2020 - Current
  • Organised store merchandise racks and displays to promote and maintain visually appealing environments.
  • Collaborated with team members to meet KPI goals daily, contributing to overall store success.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques.
  • Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
  • Boosted add-on sales through suggestive selling techniques and product recommendations.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Answered customer questions about products, policies and services, helped locate merchandise, and promoted key items.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.

Beauty Advisor

Priceline Pharamacy
02.2021 - 09.2023
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Maintained an organised and visually appealing product display, resulting in increased customer interest and engagement.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on customer needs.
  • Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
  • Ensured compliance with pharmacy regulations by adhering to strict guidelines for medication storage and handling.

Store Assistant

Aldi Supermarket
04.2021 - 12.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organised the warehouse to facilitate effective ordering and stock rotation.
  • Supported sales goals by strategically placing promotional materials and optimising shelf space usage according to planogram guidelines.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Ensured accurate pricing information by regularly updating price tags and signage according to established guidelines.
  • Reduced out-of-stock occurrences by diligently monitoring inventory levels and promptly restocking shelves as needed.
  • Monitored and replenished display inventory and restructured according to available stock.

Education

Diploma of Marketing And Communication -

RMIT University
Melbourne, VIC
11.2023

Certification

HLTAID011 - Provide First Aid

HLTAID009 - Provide Cardiopulmonary Resuscitation

SITHFAB021 – Provide Responsible Service of Alcohol

Timeline

Store Assistant

Aldi Supermarket
04.2021 - 12.2023

Beauty Advisor

Priceline Pharamacy
02.2021 - 09.2023

Retail Sales Assistant

Cotton On & Body
05.2020 - Current

Diploma of Marketing And Communication -

RMIT University

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Julia Pan