Julia Patcheapen
Cranbourne East,Australia
Summary
Dynamic professional with a proven track record at Uniting WA, adept in enhancing service delivery through digital innovations and effective resource management. Excelled in building inclusive support networks, showcasing exceptional problem-solving and interpersonal communication skills. Achieved significant improvements in team productivity and client quality of life, embodying professionalism and empathy in disability care.
Qualified Dissability support worker known for providing compassionate care and support to individuals with diverse needs. Demonstrated ability to assist clients in daily activities and emotional well-being, ensuring comfortable and safe environment. Proven skills in effective communication and problem-solving.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Support Worker
Uniting WA
- Maintained compliance with industry standards and regulations through diligent record-keeping and documentation practices.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual client needs.
- Streamlined administrative processes within the organization by introducing digital tools that reduced paperwork burden on staff members.
- Facilitated smooth transitions between care providers when necessary to ensure continuity of support for clients during critical periods of change in their lives.
- Monitored performance metrics, identifying areas of improvement and implementing targeted interventions to enhance service delivery.
- Enhanced team productivity by implementing efficient workflow processes and streamlining communication channels.
- Assessed individual client needs thoroughly before creating customized service plans designed to maximize independence and quality of life.
- Spearheaded initiatives aimed at increasing public awareness about disability issues, fostering a more inclusive society overall.
- Managed budgets and resources effectively, ensuring optimal utilization of funds for maximum client benefit.
- Resolved conflicts within the team, promoting collaboration and healthy communication among staff members.
- Conducted regular team meetings to review progress, address challenges, and celebrate successes together as a team.
- Partnered with community organizations to expand available resources for clients, strengthening support networks for individuals with disabilities.
Team Leader, Disability Client Services
Strive Community Services
05.2019 - 10.2024
- Maintained compliance with industry standards and regulations through diligent record-keeping and documentation practices.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual client needs.
- Streamlined administrative processes within the organization by introducing digital tools that reduced paperwork burden on staff members.
- Facilitated smooth transitions between care providers when necessary to ensure continuity of support for clients during critical periods of change in their lives.
- Monitored performance metrics, identifying areas of improvement and implementing targeted interventions to enhance service delivery.
- Enhanced team productivity by implementing efficient workflow processes and streamlining communication channels.
- Assessed individual client needs thoroughly before creating customized service plans designed to maximize independence and quality of life.
- Spearheaded initiatives aimed at increasing public awareness about disability issues, fostering a more inclusive society overall.
- Managed budgets and resources effectively, ensuring optimal utilization of funds for maximum client benefit.
- Resolved conflicts within the team, promoting collaboration and healthy communication among staff members.
- Conducted regular team meetings to review progress, address challenges, and celebrate successes together as a team.
- Partnered with community organizations to expand available resources for clients, strengthening support networks for individuals with disabilities.
Education
Certificate - Manual Handling & Risk Management
HealthLink Training
Perth, WA12.2018
Certificate - Dissability Services Medication Administration
HealthLink Training
Perth, WA12.2018
Cert IV - Dissability Services
Certificate IV in Dissability
HealthLink Training 06.2016
Certificate - Dissability -Positive Behaviour Support
Dissability Services Commission
Perth, WA07.2014
Diploma Of Community Services Work - Community Services Work
Central Institute of Technology
Leederville, WA07.2012
Certificate III - Community Services Work
Certificate III in Community Services Work
West Coast Institute Of Training 03.2011
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Daily living assistance
- Confidentiality and privacy
- Cleaning and sanitizing
- Active listening
- Mobility assistance
- Relationship building
- Behavioral support
- Meal preparation
- Meal planning and preparation
- Transportation assistance
- Life skills development
- Professional boundaries
- Cultural sensitivity
- Clean driving record
- Mobility support
- Skill development
- Community integration
- Attention to detail
- Recreational activities
- Critical thinking
- Budgeting and financial management
- Conflict resolution
- Transcription and dictation
- Troubleshooting
- Empathy and patience
- Verbal and written communication
- Medication administration
- Documentation
- Activity planning
- Documentation and reporting
- Crisis intervention
- Crisis management
- Disability care
- Mental health assistance
- Personal care assistance
- First aid and CPR
- Teamwork and collaboration
- Multitasking
- Problem-solving
- Time management
- Excellent communication
- Patient support
- Organizational skills
- Multitasking Abilities
- Client advocacy
- Decision-making
- Written communication
- Emergency response training
- Case documentation
- Client education
- Interpersonal communication
- Task prioritization
- Referral coordination
- Problem-solving abilities
- Reliability
- Team collaboration
- Interpersonal skills
- Professionalism
Certification
First Aid - provide CPR
NDIS Screening check
Fully vaccinated for Covid
Working with Children Check
National Police check
Australian driver's licence Class C
Timeline
Team Leader, Disability Client Services
Strive Community Services
05.2019 - 10.2024
First Aid - provide CPR
NDIS Screening check
Fully vaccinated for Covid
Working with Children Check
National Police check
Australian driver's licence Class C
Support Worker
Uniting WA
Certificate - Manual Handling & Risk Management
HealthLink Training
Certificate - Dissability Services Medication Administration
HealthLink Training
Cert IV - Dissability Services
Certificate IV in Dissability
Certificate - Dissability -Positive Behaviour Support
Dissability Services Commission
Diploma Of Community Services Work - Community Services Work
Central Institute of Technology
Certificate III - Community Services Work
Certificate III in Community Services Work
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