Julia Pitman
East Geelong,VIC
Summary
Account Manager with extensive experience at Magic 1278 & 3MP, specializing in strategic sales and client relationship management. Demonstrated success in leading teams and achieving revenue growth through customized campaign strategies. Skilled in negotiation and conflict resolution, consistently providing outstanding service in competitive environments.
Overview
29
29
years of professional experience
Work History
Aceradio Senior Account Manager
Aceradio
Hamilton And Melbourne, Australia
01.2018 - Current
- Leadership & Team Development – Experienced in recruiting, onboarding, mentoring, and managing high-performing sales and hospitality teams. Confident leading by example, motivating staff to meet KPIs, and acting as a trusted point of escalation for internal and client issues.
- Strategic Account & Client Management – Build and nurture strong client relationships across diverse sectors. Proven track record of delivering tailored solutions and integrated media campaigns that meet and exceed client expectations.
- Sales Strategy & Campaign Development – Skilled in creating compelling sales pitches, identifying new business opportunities, converting leads, and closing deals with tenacity and professionalism.
- Operational Oversight & Budgeting – Proficient in rostering, budgeting, and administrative systems, with experience driving revenue growth while maintaining cost control across departments.
- Business Development & Community Engagement – Represented brands at business and community events, strengthening local presence and collaborating with senior management on strategic planning.
- Conflict Resolution & Resilience – Calm and professional under pressure, skilled in managing objections, resolving conflicts, and navigating challenging conversations with diplomacy.
- Communication & Collaboration – Strong interpersonal, verbal, and written communication skills. Collaborates effectively across teams including creative, production, and programming.
- Time Management & Multitasking – Organised and adaptable, able to manage multiple responsibilities and deadlines in fast-paced, deadline-driven environments.
- Technology & Systems Proficiency – Competent in Microsoft Excel, CRM platforms, and general office software, with a high level of administrative and reporting accuracy.
- Passion for Media & Customer Service Excellence – Deeply engaged in the media and hospitality industries, consistently delivering exceptional service and client-focused outcomes.
- Demonstrated passion for media, community engagement, and evolving audience needs.
- Deliver outstanding service and results to clients in highly competitive metro markets.
Retail Customer Service Relief
Australia Post
, Australia
10.2017 - 12.2017
- Customer service
- Building fast rapports with customers, staff, and managers.
- Selling services for mail, letters, parcels, travel insurance, travel cards/sims/money, new/renewal passport for Children/Adults and retail items
- Reaching sales targets
Restaurant Manager
Parkview Hotel
, Australia
12.2008 - 08.2017
- Strong ability to control and monitor all operational costs within food and beverage outlets
- Experience rostering large teams (30+ staff) in line with budget and operational requirements
- Commitment to maintaining high standards of Workplace Health & Safety (WH&S)
- Oversight and strategic support of full Food & Beverage operations
- Proven success in driving revenue while maintaining expenses within budget expectations
- Assisted in strategic planning to meet financial targets and address revenue shortfalls
- Ability to lead, manage, and motivate teams to exceed service standards and guest expectations
- Skilled in conflict resolution and issue management in a dynamic environment
- Hands-on experience in HR functions including staffing, performance management, and compliance
- Passion for team development through ongoing coaching, training, and mentorship
- Managed uniforms for the entire View Hotel Group, ensuring adequate supply and professional presentation
Senior Supervisor
Parkview Hotel
, Australia
05.2007 - 11.2008
Supervisor
Parkview Hotel
, Australia
03.2006 - 05.2007
Café Manager
The Pike Place, Myer Pacific Fair QLD
Pacific Fair, Australia
07.2004 - 01.2006
Waitress
Ozone Hotel
Queenscliff, Australia
11.2003 - 06.2004
Coffee Bar Supervisor & Relief Manager
Compass Group UK & Ireland
, UK & Ireland
12.2001 - 09.2003
- I left this position to travel and return to Australia.
Manager
Panache Café & Creperie
Queenscliff & Ryrie Street, Australia
04.1996 - 12.2001
Waitress
Ozone Hotel
Queenscliff, Australia
10.1998 - 09.1999
Education
First Aid & CPR Course -
07.2017
RSA Certificate -
03.2017
Certificate IV -
Frontline Management
12.2015
Certificate III -
Hospitality
10.2011
Skills
- Strategic Sales & Account Management
- Client Relationship Building
- Campaign Development
- Leadership & Team Management
- Operational & Budget Oversight
- Hospitality & Customer Service Excellence
- Negotiation & Conflict Resolution
- Strategic Planning & Revenue Growth
- Workplace Health & Safety (WH&S)
- HR & Administrative Proficiency
- Time Management & Multitasking
- Communication & Presentation
- Software Skills
References
- Jim Glennon, Chief Commercial Officer, M 0437 349 7711
- Stephen Jones, General Manager, Hamilton 3HA/MIXXFM, 5571 9981 M 0418 523 891
- Paul and Denise Bast, Owners Permewans Mitre 10 Hamilton, 5572 2922
Timeline
Aceradio Senior Account Manager
Aceradio
01.2018 - Current
Retail Customer Service Relief
Australia Post
10.2017 - 12.2017
Restaurant Manager
Parkview Hotel
12.2008 - 08.2017
Senior Supervisor
Parkview Hotel
05.2007 - 11.2008
Supervisor
Parkview Hotel
03.2006 - 05.2007
Café Manager
The Pike Place, Myer Pacific Fair QLD
07.2004 - 01.2006
Waitress
Ozone Hotel
11.2003 - 06.2004
Coffee Bar Supervisor & Relief Manager
Compass Group UK & Ireland
12.2001 - 09.2003
Waitress
Ozone Hotel
10.1998 - 09.1999
Manager
Panache Café & Creperie
04.1996 - 12.2001
First Aid & CPR Course -
RSA Certificate -
Certificate IV -
Frontline Management
Certificate III -
Hospitality
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