Summary
Overview
Work History
Skills
Timeline
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Julia Rayner

Julia Rayner

Baldivis,Australia

Summary

Experienced retail professional with a strong focus on quality control and operational efficiency. Recognized for upholding high standards and motivating team members to meet business objectives. Known for reliability, adaptability, and dedication to providing exceptional customer service and achieving operational success.

Overview

10
10
years of professional experience

Work History

Dairy/Meat Department Manager

Coles Pinjarra
12.2024 - Current
  • Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
  • Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
  • Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
  • Conducted regular inspections of department equipment, ensuring proper maintenance for optimal performance levels was reached.
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
  • Trained new employees on handling, safety and stocking procedures.

Department Manager Dairy/Meat

Coles Baldivis
01.2022 - 12.2024
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Dairy In Charge

Coles Baldivis
10.2019 - 01.2022
  • Key responsibilities
  • Rostering to allocated hours
  • Managing Team
  • Day to Day running of Department
  • Maintaining departments to company Standards.
  • Routine checks and problem solving.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in team environment.

Dairy Night Fill

Coles Baldivis
09.2015 - 10.2019
  • Key responsibilities
  • Splitting load
  • Filling load to shelves
  • Keep the department clean and tidy.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Skills

  • One Team knowledge
  • Gapscan, Markdowns
  • Code Checks
  • Computer Skills
  • Cash Handling
  • Data Entry
  • Customer Interaction
  • Schedule management
  • Staff leadership
  • Employee scheduling
  • Replenishment coordination
  • Positive attitude
  • Attention to detail
  • Multitasking Abilities

Timeline

Dairy/Meat Department Manager

Coles Pinjarra
12.2024 - Current

Department Manager Dairy/Meat

Coles Baldivis
01.2022 - 12.2024

Dairy In Charge

Coles Baldivis
10.2019 - 01.2022

Dairy Night Fill

Coles Baldivis
09.2015 - 10.2019

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Julia Rayner