Julia-Rose Thompson
Summary
Motivated and hardworking Flight Attendant offering over 6 years in Regional, Domestic and International flying experience. I have over 10 years experience in the hospitality industry and pride myself in providing exceptional customer service. I have strong leadership skills and also enjoy working in a team environment. Excellent history of using critical thinking and sound judgment to solve challenges. Personable and energetic with firm command of flight safety and regulations.
Overview
8
8
years of professional experience
Work History
Check and Trainer Cabin Supervisor
Aerlink
03.2023 - Current
- Working collectively with other departments to effectively manage time and ensure adherence to strict OTP expectations.
- Ensuring compliance with airline policies and federal aviation regulations, maintaining a safe environment for all passengers and crew members.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Grade 2 Economy Class Cabin Crew
Emirates
02.2022 - 03.2023
- Responsible for delivering the best and safest experience for our customers operating as a member of a ten to sixteen person team on our B777 and A380 aircraft, highly trained in customer service and aircraft safety.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
Cabin Crew Supervisor
Network Aviation Australia / QantasLink
05.2018 - 03.2022
- Responsible for delivering the best and safest experience for our customers operating as a member of a two to four person team on our Fokker 100 and Airbus A320 aircraft, highly trained in customer service and aircraft safety and confidently being able to deal with a variety of emergency situations
- Responsible for providing leadership, coaching and supervision to a team of up to five cabin crew whilst ensuring the safety and well-being of all passengers and crew onboard as the Cabin Supervisor.
Lounge Attended Domestic
Domestic Koru Lounge
01.2017 - 01.2018
- Welcome and register the guests according to the procedures
- Handle all inquires and give all the information required to the customer
Character Attendant
Walt Disney World
01.2016 - 01.2017
- Maintained an in-depth knowledge of the park and the local area in order to answer clients' questions
- Responded to guests enquiries in a helpful and positive manner always
Skills
- New Hire Training and Checking
- Reliability and punctuality
- Strong Work Ethic
- Exceptional Customer Service
- Communicating and collaborating effectively in a team environment
Qualifications Licenses
- First Aid Certificate, St John, 05/01/18, Present
- Dangerous Goods Certificate, AIRSAFE Transport Training, 05/01/18, Present
- Responsible Service of Alcohol Certificate, Valid Western Australia, 01/01/20, Present
- Diploma of Travel and Tourism Management, New Zealand School of Tourism, 829 Colombo Street, Central City, New Zealand, 8144, New Zealand, 01/01/14, 12/01/16
- NZCA level 2, Christchurch Girls High School, 10 Matai Street West, Riccarton, Christchurch, 8011, New Zealand, 01/01/10, 12/01/14
Passport
New Zealand Passport Holder - Full 'Visa' ability for Australia
Personal Information
- License: Current 'C' Class Drivers License
- Date of Birth: 09/11/97
References
Suitable referees can be provided upon request.
Timeline
Check and Trainer Cabin Supervisor
Aerlink
03.2023 - Current
Grade 2 Economy Class Cabin Crew
Emirates
02.2022 - 03.2023
Cabin Crew Supervisor
Network Aviation Australia / QantasLink
05.2018 - 03.2022
Lounge Attended Domestic
Domestic Koru Lounge
01.2017 - 01.2018
Character Attendant
Walt Disney World
01.2016 - 01.2017
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