Julia Ryan
St Kilda,VIC
Summary
With a diverse background spanning basketball coaching, receptionist roles, retail team membership, and ownership of a successful cake business, I have honed a unique blend of leadership, communication, and entrepreneurial skills. As a basketball coach, I've demonstrated the ability to motivate and lead teams to success. My receptionist experience has refined my organizational and interpersonal skills. Serving as a store team member, I've developed a keen customer focus and sales acumen. My entrepreneurial journey as a cake business owner showcases my adaptability, business acumen, and a commitment to delivering quality products. I'm a versatile professional poised to excel in a variety of roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Member
Fernwood Fitness
05.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
Bell attendant
Crown Melbourne
05.2023 - Current
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Notified front desk manager of any guest issues in need of additional attention.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
- Opened doors and transported luggage for customers with care and efficiency.
Store Team Member
Chef’s Hat
12.2022 - 03.2023
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Head Baker
Myself
01.2020 - Current
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Developed unique recipes and confections to set bakery apart from competition.
- Managed training, disciplining and motivating employees.
- Oversaw budgets and cost controls to maintain efficient operations.
- Created appealing displays to showcase products in bakery.
Head Coach
Basketball Coaching
01.2016 - 06.2023
- Promoted lifelong skills such as discipline and good sportsmanship.
- Upheld safety standards at practices, games and events.
- Increased player strength, agility, and game skills through successful practices.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Monitored athletes during events and practice to quickly identify injuries.
- Promoted good sportsmanship with competing teams on- and off-field.
- Facilitated group coaching sessions and provided individual coaching support.
- Increased overall team proficiency by using educational drills and activities.
- Taught players how to run specific game plays in order to build cohesive, structured team.
Team Member
Reindeer And Castle
11.2017 - 12.2020
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Bachelor of Biomedical Science - Medicine And Health Sciences
Monash University
Clayton, VIC11.2025
VCE (Year 12) -
Melbourne Girls Grammar School
South Yarra, VICSkills
- Money Handling
- Team Meetings
- Register Opening and Closing
- Stocking and Replenishing
- POS Transactions
- Closing Procedures
- Upselling Strategies
- Product Knowledge
- Dietary Restrictions
- Clear Communication
Additional Information
- I played for Melbourne Tigers Basketball for over 12 years and coached multiple junior teams.
- I implemented an indigenous learning program for my primary school, Middle Park Primary School. I was then invited by the Cathy Freeman Foundation to speak to leaders from other primary schools about the program i had set up.
Certification
- First Aid certificate
- Duke of Edinburgh Bronze Award
- Duke of Edinburgh Silver Award
- Bronze Medallion Surf Lifesaving certificate
Hobbies
I am extremely passionate about exercising, cooking and anything to do with animals
Timeline
Team Member
Fernwood Fitness
05.2023 - Current
Bell attendant
Crown Melbourne
05.2023 - Current
Store Team Member
Chef’s Hat
12.2022 - 03.2023
Head Baker
Myself
01.2020 - Current
Team Member
Reindeer And Castle
11.2017 - 12.2020
Head Coach
Basketball Coaching
01.2016 - 06.2023
Bachelor of Biomedical Science - Medicine And Health Sciences
Monash University
VCE (Year 12) -
Melbourne Girls Grammar School
- First Aid certificate
- Duke of Edinburgh Bronze Award
- Duke of Edinburgh Silver Award
- Bronze Medallion Surf Lifesaving certificate
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