Julia Saketi

• Act as the first point of contact for customers, suppliers and contractors, managing calls, emails and bookings
• Provide professional customer service to internal and external stakeholders, ensuring a positive workplace experience
• Liaise with couriers, vendors and service providers to support daily workplace operations
• Manage office supplies, subscriptions and procurement to ensure smooth day-to-day operations
• Develop warehouse WHS procedures and safety documentation
• Maintain organised filing systems and company records
• Coordinate job scheduling, technician diaries and customer communication
• Prepare quotes, invoices and service documentation
• Process supplier invoices, expenses and payments and support accounts administration
• Provide weekly and monthly cost reports to senior management, identifying opportunities to reduce expenses
• Support leadership with confidential administrative tasks and documentation
• Support document management processes including printing, storage and archiving
• Use AI tools to improve efficiency and streamline office tasks

• Coordinated domestic and international travel and accommodation, including expense reconciliation.
• Acted as the first point of contact for internal queries, delivering professional and timely assistance.
• Acted as a key liaison between third-party stakeholders, IT support and employees, maintaining strong communication.
• Built strong relationships across sister companies to support collaboration and alignment.
• Served as WHS contact for internal team emergency procedures, holding First Aid and Fire Warden certification.
• Supported access and security processes including workspace and locker management.
• Coordinated client seminars, including invitation creation, catering arrangements, event run-sheets and keeping events on track.
• Contributed to a positive workplace culture and client experience through successful events and initiatives.
• Enhanced communication across departments by collaborating on team budget expenditure and operational effectiveness.
• Managed staff locker allocation and offboarding, retiring unused lockers and maintaining accurate records.
• Built a reputation as a trusted all rounder supporting people, culture and organisational initiatives across the organisation.

(Following acquisition of Pivotal Software)

• Worked directly with IT support to set up meeting rooms, projectors, AV systems and supported board meeting preparation and delivery.
• Developed strong stakeholder management by liaising with staff, clients and suppliers to build positive relationships.
• Collaborated with Sydney and Melbourne offices to facilitate accurate reporting of company information.
• Actively sought feedback from senior managers to improve workflows and maintain high standards.
• Managed a heavy diary, inbox (Office 365) and travel arrangements, including additional logistics for the Managing Director and State Managers, sometimes outside business hours.
• Coordinated access and procurement processes for general facility repairs and maintenance tasks with suppliers and vendors.
• Managed facilities to ensure the property was well maintained for client visits, while tracking budgets and monitoring expenditure.
• Successfully managed and delivered an office relocation to a newly built lab within the VMware office.