JULIA SAMOUN
Melbourne,Australia
Summary
Detail-oriented and people-focused Human Resources and Administration professional with extensive experience in early childhood education operations. Highly skilled in HR coordination, employee relations, compliance, enrolments, and government funding administration (CCS/ACCS and Kindergarten Funding). Known for combining strong organisational capability with a supportive, solutions-driven approach to stakeholders, families, and staff. Adept at managing competing priorities, improving processes, and supporting positive workplace culture. Holds a Postgraduate Certificate in Human Resources Management and is seeking to progress into a dedicated HR or People & Culture role.
Overview
13
13
years of professional experience
Work History
Administration Officer
Little Learners Early Education
Melbourne, VIC
03.2023 - Current
- Oversaw daily operations and administration for a large early childhood service.
- Coordinated compliance processes regarding child records and contracts.
- Developed marketing strategies and engaged with the community to enhance occupancy.
- Traveled interstate to train and support administrative teams at sister services.
- Cultivated positive relationships with families, staff, and external partners.
- Organized schedules and maintained records for educational programs.
- Ensured compliance with regulatory standards in educational settings.
- Developed processes to improve efficiency in daily operations.
- Event management
Executive Assistant / Recruitment Support
Mancala Group
Glen Waverley, VIC
01.2020 - 01.2023
- Provided executive and administrative support to the Founder and senior management.
- Assisted with high-volume recruitment projects including resume screening and interview coordination.
- Maintained candidate and employee data with confidentiality and accuracy.
- Coordinated logistics, travel, and workforce schedules across multiple projects.
- Gained strong understanding of workforce planning and recruitment processes.
- (Mining Sector)
- Communicated with clients and stakeholders to facilitate project updates effectively.
- Maintained confidential records and files related to executive operations.
- Monitored incoming emails and responded accordingly in a timely manner.
- Managed daily invoices, reports and proposals.
Client Services & Operations
Jim's Cleaning
Melbourne, VIC
01.2018 - 01.2020
- Managed client scheduling, invoicing, and service delivery independently.
- Built long-term client relationships through reliability and professionalism.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
Sales Representative
Prouds the Jewellers
Epping, VIC
01.2013 - 01.2018
- Delivered exceptional customer service and consistently achieved sales targets.
- Developed product knowledge and strong interpersonal skills in a retail sales environment.
- Developed strong customer relationships through personalized service and product knowledge.
- Assisted clients in selecting jewelry that fits their style and budget preferences.
- Managed inventory levels to ensure optimal stock availability for customer needs.
- Conducted regular market research to identify trends and inform sales strategies.
- Collaborated with team members to create an inviting store atmosphere for customers.
- Provided training and mentorship to new sales staff on best practices and product lines.
- Developed key customer relationships to increase sales.
Education
Postgraduate Certificate - Human Resource Management
RMIT University
01.2025
Diploma of Nursing - EEN
RMIT University
01.2018
Victorian Certificate of Education -
Epping Secondary College
01.2015
Skills
- Candidate sourcing and screening
- Recruitment coordination and onboarding
- Client and stakeholder relationship management
- Sales and results-focused approach
- Administrative coordination and compliance
- Time management and multitasking
- Microsoft Office
- HRIS
- CRM systems
- Professional communication
- Teamwork
- Marketing strategy
- Event coordination
- Compliance management
- Problem solving
- Workforce planning
- Payroll processing
- Workflow management
- Continuous improvement
- Excellent communication
- Crisis management
- Time management abilities
- Excel spreadsheets
References
Available upon request.
Timeline
Administration Officer
Little Learners Early Education
03.2023 - Current
Executive Assistant / Recruitment Support
Mancala Group
01.2020 - 01.2023
Client Services & Operations
Jim's Cleaning
01.2018 - 01.2020
Sales Representative
Prouds the Jewellers
01.2013 - 01.2018
Postgraduate Certificate - Human Resource Management
RMIT University
Diploma of Nursing - EEN
RMIT University
Victorian Certificate of Education -
Epping Secondary College