Summary
Overview
Work History
Education
Skills
Timeline
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JULIA SASSEN

Surry Hills,NSW

Summary

I am a hardworking, professional employee who strives only for the best outcome when it comes down to customer satisfaction. In my past role's I have been successful in a fast paced, challenging environment as a logistics coordinator, furniture stylist, in both residential and commercial contexts and as a retail supervisor, where I demonstrated strong customer service skills and an understanding of retail operations to achieve KPI’s. I thrive in team based, client oriented roles.

Overview

5
5
years of professional experience

Work History

Logistics Coordinator

MCM House
10.2022 - 12.2023
  • Manages all inbound phone calls and triage as necessary
  • Client delivery issues problem solver
  • Manages all Warehouse storage clients
  • Works closely with Warehouse on stock discrepency issues and communications to clients
  • Keeps logs of delivery issues and workshop with Designer Transport on how to improve
  • Raised replacement sales orders
  • Organises RMA and best client/MCM outcomes
  • Ensure All replacement orders are delivered and RMA return process completed

Interior Stylist Assistant

De Launay Design
06.2020 - 07.2022
  • Creative direction and property styling in residential and commercial settings
  • General PA duties
  • Managing client expectations, coordinating deadlines, liaising with third party suppliers/tradespeople/real estate agents
  • Overseeing logistics and movement of props and furniture from warehouse to location

Retail Supervisor

Glue Store
10.2019 - 12.2021
  • Upholding Glue’s brand by providing leadership, coaching and performance feedback to all team members
  • Safe and store key holder, uphold store security procedures Processed POS transactions, including returns, online payments such as (Afterpay, Layby etc)
  • Trained newly hired sales team in upselling techniques.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Active involvement in daily management and task delegation
  • Assisting in back of house, stock management and inventory control

Salon Host & Personal Assistant

BLAEK
11.2018 - 01.2020
  • Welcoming clients to the salon and preparing clients for service
  • Organising and cleaning the salon
  • Helping with time and daily management
  • Completing stock take General PA duties

Sales Representative

CUE CLOTHING
01.2019 - 10.2019
  • Achieving high standards of KPI’s Maintaining store condition and visual merchandising standards
  • Manage VIP customer engagement and nurturing existing VIP clients
  • Analyse sale reports and implement strategies to reach store budgets
  • Key store holder
  • Managing high levels of customer satisfaction through excellent sales service

Education

High school diploma -

St Andrew's Cathedral School

Skills

  • Creative
  • Innovative
  • Management Skills
  • Results driven
  • Effective communicator with excellent time and management organisation skills
  • Successful in high intensity, fast paced, stressful environments
  • Technical Assistant
  • Interior Design Understanding
  • Interior Decorating

Timeline

Logistics Coordinator

MCM House
10.2022 - 12.2023

Interior Stylist Assistant

De Launay Design
06.2020 - 07.2022

Retail Supervisor

Glue Store
10.2019 - 12.2021

Sales Representative

CUE CLOTHING
01.2019 - 10.2019

Salon Host & Personal Assistant

BLAEK
11.2018 - 01.2020

High school diploma -

St Andrew's Cathedral School

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JULIA SASSEN