Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Julia Skelton

Mulgrave,VIC

Summary

Experienced shift manager with a strong background in the food service industry, bringing over seven years of expertise. Supervised and motivated a team of over 50 members, gaining valuable hands-on experience in managing day-to-day business operations. Articulate communicator skilled at coordinating with colleagues and maintaining professional relationships with stakeholders and customers. Possesses a natural talent for problem-solving and critical thinking, consistently finding effective solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Warehouse Fulfillment Associate

Popcultcha Corporate HQ
05.2024 - 10.2024
  • Streamlined optimising warehouse layout and workflows to increase efficiency and reduce errors.
  • Consistently exceeded key performance indicators by 25%, including order accuracy, pick/pack speed, and daily shipment targets.
  • Managed and tracked inventory levels using Brightpearl to ensure product availability and prevent stock shortages.
  • Spearheaded cross-functional collaboration across departments to resolve order discrepancies and address customer issues.
  • Maintained clean and safe work environment whilst adhering to all safety guidelines and procedures.

Restaurant Shift Manager

Waverley Gardens McDonald's II
06.2021 - 02.2024
  • Collaborated closely with and supported upper management to achieve increased annual profit of 22%.
  • Mentored seven training managers, delivering comprehensive management education to ensure they acquired necessary skills to effectively lead.
  • Oversaw cash handling procedures, maintaining accurate records and minimising discrepancies in daily financial reports.
  • Showcased reduced turnover rates by implementing monthly staff recognition programs to enhance team morale.
  • Managed schedules, supervised employees, and oversaw quality compliance with company standards for food and services.
  • Conducted regular performance evaluations for team members, providing constructive feedback and setting actionable goals for improvement.

Crew Member

Waverley Gardens McDonald's II
11.2017 - 06.2021
  • Delivered exceptional customer service while consistently exceeding key performance indicators and meeting quality expectations.
  • Facilitated the onboarding and training of over 1 new team members on company policies, procedures, and best practices to foster a productive work environment.
  • Pioneered coordination with team members to streamline operations, enhance overall customer experience, and support team goals during peak hours.
  • Sustained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Education

Certificate IV in Human Resource Management -

Swinburne University of Technology
Melbourne, VIC
07.2024

Bachelor of Forensic Science and Criminology -

Deakin University
Burwood, VIC
03.2024

VCE -

Brentwood Secondary College
Glen Waverley, VIC
11.2020

Skills

  • Team leadership
  • Conflict resolution
  • Quality control
  • Problem-solving
  • Teamwork and Collaboration
  • Customer Service
  • Attention to Detail

Certification

  • Management Development Programme
  • First Fire Attack Training
  • First Aid/CPR certificate (level 1)
  • Food Safety Program Training
  • Responsible Service of Alcohol

Timeline

Warehouse Fulfillment Associate

Popcultcha Corporate HQ
05.2024 - 10.2024

Restaurant Shift Manager

Waverley Gardens McDonald's II
06.2021 - 02.2024

Crew Member

Waverley Gardens McDonald's II
11.2017 - 06.2021

VCE -

Brentwood Secondary College

Certificate IV in Human Resource Management -

Swinburne University of Technology

Bachelor of Forensic Science and Criminology -

Deakin University

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Julia Skelton