JULIA SPENCER
Harrington,NSW
Summary
Compassionate And dedicated professional with extensive experience in Community services, Team Leadership, And client support. Proven ability to lead teams, deliver high quality care, And foster inclusive environments for individuals with diverse needs. Committed to empowering clients, supporting their goals with empathy And respect. And dignity. Skilled in crisis intervention, emotional support, daily living assistance. Reliableassistance.Reliable and adaptable, consistently contributing to positive outcomes fo clients and colleagues.
Overview
13
13
years of professional experience
Work History
Team Leader
Dundaloo Support Services
Old Bar, NSW
06.2025 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Manage 25 Staff and also 10 participants
Support Worker
Wholesome Care
Taree, NSW
10.2024 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Give care and support to 8 participants
Independent Support Worker
Independent Care
Port Macquarie, NSW
01.2020 - Current
- Do Risk Assessments on Clients Homes
- Write up Care Plans for Clients
- Document in the Plans Clients Daily/Nightly Routines,GP's List of Medications and Clients Allergies to Medications,Creams,Soaps
- Document Policies and Procedures and Protocols expected of Staff
- Document Clients Behaviours and Personality Traits
- Document what Protocols Staff are to follow in case there are violent episodes and what to do in this situation or any other situation that we have certain Protocols for
- Documenting Clients Goals and Aspirations
- Training of all staff in the use of Lifters and hoists and all equipment Slide Sheets etc
- Interviewing new staff for employment
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Tested and recorded blood glucose levels
- Documentation of Clients behaviours
- Assessed workloads to meet the companies standards
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly
- Provided constructive criticism regarding quality assurance on collections team phone calls
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Personal care of Clients with showering,grooming,getting dressed
- House Tasks such as Cooking Cleaning and various domestic assistance
- Taking clients to Doctors appointments and social outings
- Participated in team-building activities to enhance working relationships.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Give care to 12 participants
- Created plans and communicated deadlines to complete projects on time.
AIN Mental Health & Disability & Aged Care Nurse
RSL Life Care
Coffs Harbour, NSW
01.2015 - 02.2016
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Partnered with team of registered nurses to achieve overall well-being of all patients
- Delegated staff nurse duties
- Ensured safety and well-being of patients
- Ensured efficacy of treatments through monitoring of treatment regimens
- Closely collaborated with management team to make necessary improvements and satisfy clients needs
- Helped clients with bathing, dressing, feeding, lifting and transferring
- Participated in Company based Quality Assurance Program
- Provided behavioural/emotional support and supervision for those with dementia and Alzheimer's
- Interviewed patients to obtain medical information, weight and height measurements and vital signs
- Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication
- Treated patients with strokes, head traumas, comas, and intracranial haematomas
- Documented patient information obtained from interviews
- Assisted clients with bathing, dressing, feeding, lifting and transferring
- Liaised between patients and physicians to ensure patient comprehension of treatment plans
- Investigated, provided and submitted information to Quality Department about special incidents, events and complaints
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures
- Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials
- Trained new staff on quality control procedures
- Developed client care plans, including assessments, evaluations and nursing diagnoses
- Routinely collaborated with department managers to correct problems and improve services
- Monitored fluid intake and output levels
- Maintained all confidential personnel files, license and CPR compliance records
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment
- Provided DHS (Department of Health Services) with corrective action plans
Phlebotomist
Laverty Pathology
Coffs Harbour & Macksville & Nambucca Heads Offices, NSW
02.2013 - 03.2015
- Organized daily work based on collection priority
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Followed physician orders when administering therapeutic phlebotomy
- Performed bedside tests like bleeding time tests and entered results into patient charts
- Spoke with patient to gather information for lab records, reduce their fear or anxiety, and optimize their cooperation
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Stocked phlebotomy cart or carrier with appropriate supplies
- Primary care, assessment and evaluation of neonatal and paediatric patients
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients
- Assisted in resolving and satisfying client requests and internal operational issues
- Provided all daily living tasks to enhance quality of life for elderly patients
- Ensured safety and well-being of patients
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy
- Performed lab tests and communicated results
- Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care
- Created children's area in waiting room to make practice more family-friendly
- Measured urine and delivered specimens to lab
- Interpreted and communicated new or revised policies to staff
- Assessed patients and documented their medical histories
- Delivered in-home care to disabled children and adults
Phlebotomist
Douglass Hanley Moir
Penrith - Sydney, NSW
01.2013 - 2014
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Stocked phlebotomy cart or carrier with appropriate supplies
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
- Spoke with patient to gather information for lab records, reduce their fear or anxiety, and optimize their cooperation
- Organized daily work based on collection priority
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Followed physician orders when administering therapeutic phlebotomy
- Provided all daily living tasks to enhance quality of life for elderly patients
- Assessed patients and documented their medical histories
- Took and recorded patients' temperature, pulse and blood pressure
- Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards
- Certified that equipment and supplies were properly maintained for quality patient care and safety
- Trained new staff on quality control procedures
- Assisted in resolving and satisfying client requests and internal operational issues
- Interpreted and communicated new or revised policies to staff
- Ensured safety and well-being of patients
- Partnered with team of registered nurses to achieve overall well-being of all patients
- Provided patient education
- Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing
Education
Statement of Attainment - Provide Care Support which is Responsive to the Specific Nature Of Dementia
NSW Vocational Education & Training Accreditation Board
Wollongong College Aust2009
Cert 3 In Aged Care Work - Aged Care
Integrated Care Management
Lambton Newcastle2010
Statement of Attainment - Human Resources Management
TAFE NSW
Newcastle Tafe, NSW2011
Statement Of Attainment - Cert4 in Disabilities & Community Services Training Package
TAFE College
Granville College 2012
Certificate - 2 Day Workshop Predict,Assess & Respond to Aggressive/Challenging Behaviours
MTU Training Concepts PTY LTD
Concord NSW Aust2012
Skills
- Venipuncture
- Centrifuging specimens
- ECGs and Holter Monitoring & BSPs
- Customer Liaison
Timeline
Team Leader
Dundaloo Support Services
06.2025 - Current
Support Worker
Wholesome Care
10.2024 - Current
Independent Support Worker
Independent Care
01.2020 - Current
AIN Mental Health & Disability & Aged Care Nurse
RSL Life Care
01.2015 - 02.2016
Phlebotomist
Laverty Pathology
02.2013 - 03.2015
Phlebotomist
Douglass Hanley Moir
01.2013 - 2014
Cert 3 In Aged Care Work - Aged Care
Integrated Care Management
Statement of Attainment - Human Resources Management
TAFE NSW
Statement Of Attainment - Cert4 in Disabilities & Community Services Training Package
TAFE College
Statement of Attainment - Provide Care Support which is Responsive to the Specific Nature Of Dementia
NSW Vocational Education & Training Accreditation Board
Certificate - 2 Day Workshop Predict,Assess & Respond to Aggressive/Challenging Behaviours
MTU Training Concepts PTY LTD