Summary
Overview
Work History
Skills
COVER LETTER
Timeline
Generic

Julia Tashman

Sydney

Summary

Dedicated Operations officer with 10 years of experience at Menzies Aviation, specializing in coordinating flight operations, communications, and documentations to support airline partners. Skilled in managing pre-flight procedures, monitoring radio and phone communications, and ensuring compliance with aviation standards. Recognized for reliability, attention to detail, and delivering consistent operational excellence in a fast-paced environment.

Overview

14
14
years of professional experience

Work History

Operations Officer

01.2020 - Current
  • Monitor and manage ground-to-ground and ground-to-air radio communications to ensure clear and accurate information flow
  • Maintain and organize flight files and reports through both manual and electronic systems
  • Co-ordinate pre-flight procedures to deliver seamless service and operational efficiency for client airlines
  • Oversee phone and radio communications, update flight information systems, and facilitate transfer of flight documents between aircraft and airport facilities.
  • Prepare and distribute system documentation for each flight, including arrival, departure and post-departure messages in line with airline requirements.
  • Participate in training initiatives and providing on-the-job training when required.

Turn around co-ordinator

Menzies Aviation
01.2020 - Current
  • Act as the main communication point between stakeholders, coordinating shift activities and aircraft turnarounds.
  • Prepare and distribute operational reports, ensuring all necessary documentation is in place for aircraft departures.
  • Manage disruptions, including accommodations and delays, while maintaining smooth operational procedures.
  • Supervise staff, participate in training activities, and handle diverse passenger issues promptly.
  • Coordinating turnaround activities, supervising ground crew, handling communication between the airline, airport authorities, and other stakeholders, ensuring aircraft are serviced on time, managing safety protocols, and troubleshooting operational disruptions.

Passenger Service Officer/Gate Lead & Customer Service Agent

Menzies Aviation
11.2015 - 01.2020
  • Coordinated operational procedures and ensured efficient flight turnarounds.
  • Processed passengers and assisted with flight-related issues.
  • Managed disruptions, including cancellations, delays, and customer complaints.
  • Liaised with airlines and relevant stakeholders to ensure timely communication and smooth operations.

Sales Assistant

G-Star Raw Denim
10.2014 - 01.2017
  • Greeted customers and provided exceptional customer service, resulting in increased store sales.
  • Operated cash registers and balanced financial transactions.
  • Maintained a clean and organised sales floor environment.
  • Handling complaints, finding solutions quickly and maintaining customer satisfaction.
  • Working effectively with colleagues, supporting busy shifts.
  • Upselling, cross-selling, and promoting products.

Customer Service Representative

Pizza Hut Belfield
07.2011 - 11.2015
  • Provided customer service, processed orders, and ensured a positive customer experience.
  • Managed inventory and handled financial transactions.

Skills

  • Operational Skills: Coordination of operations, team leadership, flight turnaround management, disruption management
  • Customer Service: Exceptional communication, customer satisfaction, conflict resolution, adaptability
  • Technical Skills: System documentation, processing passengers, flight information services
  • Other Key Strengths: Time management, multitasking, attention to detail, adaptability under pressure

COVER LETTER

  • Dear Hiring Manager, I am writing to express my keen interest in the Sydney Airport Supervisor position. With nearly a decade of experience in aviation operations, including five years as an Operations Officer at Menzies Aviation, I have developed a comprehensive understanding of airport operations, team coordination, and resource management. My ability to navigate complex operational challenges and streamline processes has consistently enhanced efficiency in high-pressure environments. Throughout my career, I have demonstrated a strong aptitude for strategic planning, data analysis, and identifying opportunities for continuous improvement. I have successfully led teams, optimised workflows, and implemented solutions that ensure seamless operations and elevate service standards. My hands-on experience in supervising ground staff, managing aircraft turnarounds, and overseeing flight operations has equipped me with the skills necessary to thrive in a leadership role at Sydney Airport. I am particularly drawn to Sydney Airport's reputation for innovation and commitment to excellence. I am excited about the opportunity to contribute to such a forward-thinking team, where my operational expertise and leadership capabilities can help drive ongoing success. My proactive approach, strong communication skills, and ability to adapt to evolving challenges will allow me to make an immediate and positive impact. I would welcome the opportunity to discuss how my experience, skills, and passion for the aviation industry align with the goals of your team. Thank you for considering my application. I look forward to the possibility of joining your esteemed organisation and contributing to Sydney Airport’s continued growth and success.
  • Yours sincerely
  • Julia Tashman

Timeline

Operations Officer

01.2020 - Current

Turn around co-ordinator

Menzies Aviation
01.2020 - Current

Passenger Service Officer/Gate Lead & Customer Service Agent

Menzies Aviation
11.2015 - 01.2020

Sales Assistant

G-Star Raw Denim
10.2014 - 01.2017

Customer Service Representative

Pizza Hut Belfield
07.2011 - 11.2015

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Julia Tashman